Btt withdraw issue

Hi
I withdrew my BTT on from coinex exchange . I selected Trc10 for withdrawal and Status shows successful. But I am not able to see withdrawn tokens in trust wallet
Anyone can help me?

1 Like

To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Screenshots of the wallet (including errors or missing balance)

1 Like

Dear jenny could you help ? I want to tel you I don’t have any trx on my wallet
Could this be the problem of not having Trx in my wallet?

Trust wallet version 6.15

Address TFt5FGGV5uPzc2YvnT9YTRrdxRkLXKZa18

Txid :

4f9bc519b39ee15e7c727261fa558e8130ebfc6f067dcd0498dadc75f26de22b

Hello @Sabtatarcheh
Your tokens are in your wallet and you only need to add it manually as a custom token
Tap on the upper right corner in your wallet, search BTT and enable the one with TRC10.

image

Dear Jenny
I enable btt trc10 but not received yet

@Sabtatarcheh
Try reimporting your wallet or you can use the guide below also:

Dear i reimport but still not received
I want to ask you
I don’t have any trx on my wallet
Could this be the problem of not having Trx in my wallet?

@Sabtatarcheh
No that isn’t the problem with it


Dear Jenny

What should I do now?

May it take a long time and I receive it

Please help me
I totally confused

@Sabtatarcheh
Can you try using a VPN to access your wallet?


Dear Jenny

Yes I try right now
But still not received …
Any suggestions?

Coinex replay

My trust wallet account was hacked this afternoon at 442pm through 452pm. All of my crypto assets were stolen from my account. I have sent several message to support but have not heard back. Please help me recover my stolen crypto assets.

Thank you in advance for your help !

@Eichenbaum
To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Screenshots of the wallet (including errors or missing balance)