Hi, missing tokens

How long time will take to get answer for the ticket ? I send a ticket last week and no answer yet i don t know wat to do next , thanks

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To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Screenshots of the wallet (including errors or missing balance)


Do you now see my problems and is there anything I can do it’s been stuck like this for more than a month

I can’t get the wallet cause of this error so all the tokens are lost forever

This isn’t a Trust wallet issue, please contact the Coinex team

How do I do that contact the coinex teamSeams like I need to say more than I care to

@Omgkev you have to find out how to contact them. We provide support for Trust wallet only.