How can I contact the Walt Trust team?

Continuing the discussion from Wrong number of Safemoon tokens has been send:

Hii
Lost my BNB and chikenzilla tokens today.someone complete transaction.

Hello @Sacchinvishe To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Further details about your issue (please explain what you were trying to do)

  5. Screenshots of the wallet (including errors or missing balance)

Can you please help me.
I transfere shibainu from Binance to Trustwallet

Now when I wanna transfere back to Binance it says not enough money but I have enough money?
Why can Trustwallet don’t allow to get that money back when I need ?

@Networkmarketer
To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Screenshots of the wallet (including errors or missing balance)

Merhaba Gateio borsasından trustwalletime çekmiş olduğum RACA ve ATLAS coinlerim hala düşmedi yardımcı olur musunuz
RACA TXID
0x5859582245b0456ee20ba0634b44fa0bbb7bedf9af3a4e7ddb0ca0ce3e39727b
ATLAS TXID
4papcR2541PCq2iW9wRaVpdp9dVh9NMw8mByoSUQoKs8NeMFPFk1VphcxATyYP4w9MFnJ6iPTYVN84VJZLTXe6WR

A post was split to a new topic: I sent ftm from binanace to rust wallet

Dear Alan,

1)Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)
Response: refer attached screenshot.

2)Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)
Response: please find wallet address,
0xdd21225FE9D839158fD2fA73C796a85523A49D60
refer attached screenshot.

3)Transaction hash or link (if you have any, please copy and paste)
Response:

  1. Purchased chicken Zilla coins transaction hash: 0x18e2fb93d9e8fc90f5243e38bdc6c273211a34bfb805945e3fee3c7533a9ff59.
  2. lost BNB COINS transaction hash:0x42ddc21ee7f59fd7bbe40305e36b553133c40573f6e3b04d631eef2bda44a93d
  3. lost Chickenzilla transaction hash:0x324f36afa511222459ae6f8394c016c68885dc7563c7e36fba2fc8bbb493bee5

4)Further details about your issue (please explain what you were trying to do)
Response: Lost coins without my authentication.



5)Screenshots of the wallet (including errors or missing balance)
Response: refer screen shot attached in serail no.4.

@Sacchinvishe you already swapped your tokens for BNB, here are transactions:-

  1. https://bscscan.com/tx/0x324f36afa511222459ae6f8394c016c68885dc7563c7e36fba2fc8bbb493bee5

  2. https://bscscan.com/tx/0x324f36afa511222459ae6f8394c016c68885dc7563c7e36fba2fc8bbb493bee5

This swaping is not done by me thats my concern. This has been bu someother person.but how he hacked my account that I don’t know

@Sacchinvishe Sorry to hear about your recent experience. Here are the possible reasons:

  1. You shared your 12 words (via phishing, social engineering, etc.);

  2. You saved your 12 words in a very bad place;

  3. Your device is corrupted with malware;

  4. Someone had physical access to your device;

  5. You entered your recovery phrase on a fake/clone app.

  6. You transacted with a malicious DApp.

Unfortunately, confirmed transactions at blockchain are irreversible.

Please read and understand this:

https://community.trustwallet.com/t/my-recovery-phrase-has-been-exposed/22405

Learn more about how to protect your cryptos and new wallet:

As suggested I have kept all security in phone, but then also I have.lost BNB and chikenzilla tokens.

Their is no support to find out how this fraud transaction can avoided. I have not share any phrases or using this app on other devices.This app is installed on my phone.