How can i retrieve my bep20 etherum sent to a custodial wallet?

Please i mistakenly sent Etherum Bep20 to ERC20 custodial wallet.

It has not reflected on the wallet, but i can find it on using Bscscan.

I contacted the custodial wallet company and i was told that it has not reflected in the wallet so they can not do anything about it.

Please how can i retrieve it…

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I’ve got the same isssue. I hope someone can help.
I’ll be so happy!! Thank you in advance.