I sent BNB to trust wallet but my wallet is empty so far

hello. help please i sent BNB to trust wallet but my wallet is empty so far(.i got a message that transaction has been confirmed and sent but it’s empty. help please
when i click in TXID -Sorry, We are unable to locate this TxnHash.WHAT DOES IT MEAN?what to do?all worked yesterday

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Hi @retro125458475255,

To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)
  2. BNB wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here)
  3. Copy the link of the txid and send it here
  4. Screenshots of the wallet (including errors or missing balance)