Missing chins please help

Hi I transferred my doge coin from poloneix to trustwallet, poloneix says my funds are transferred but they have not shown up in my trustwallet I am getting very nervous. all my other coins were transferred over with no problems within minutes, its been a few hours and still no funds have shown up. it was 7000 coins did I just lose my coins ?

Coin still not showing up in my trust wallet, poloneix shows transfer is completed. wallet id is correct, where are my funds.

can someone help me please. my coins have not been transferred but poloneix says the funds have been sent.