Missing coin problem

Support & Feedback English
47

Hello @ale.snt can you send the screenshot of the error message & app version?

48

could you help me also I’ve tried sending avax coin from MetaMask to my trust wallet but never received the coins in my trust wallet though the transactions is showing up as success

49

@Jamal442
To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Screenshots of the wallet (including errors or missing balance)

51

IMG_1242.PNG
IMG_1242.PNG828×1792 61.9 KB

IMG_1243.PNG
IMG_1243.PNG828×1792 121 KB

  1. 0xc1d0abddfbc798d79ed85b881fbaf4a8d018e207c2bc169208d96fe50588a4b4

IMG_1244.PNG
IMG_1244.PNG828×1792 95 KB

55

Hello @Jamal442
Your tokens are in your wallet and you only need to add it manually as a custom token using these details
Network: Smartchain
Contract: 0x1ce0c2827e2ef14d5c4f29a091d735a204794041
Decimals: 18

56

Hi there i got problem with my usdt

Sent from Crypto to Trust wallet

Hash:
0xdf6880eb2eaca50e8ff00568785fc8e7c1074db5df43c7ab2608b3557677e06d

From

0x46340b20830761efd32832a74d7169b29feb9758

To

0x97551fe269316b1f2b21e71ba09e7f734565382f

Can you check it for me plz. Thanks

57

Hello @legiang491995
Your tokens are in your wallet and you only need to add it manually as a custom token
Tap on the upper right corner in your wallet, search USDT and enable the one with ERC20.

59

@Alan47

You need to rise my trust level for me to be able to upload images here.

62

Hi I swapped some BnB to sharpei coin but it’s not showing in my wallet! Transaction was successful but I can’t see it! Can you help me please?

64

i send an email to the trust wallet team i dont know how this works, i do havea big problme i get scamed by last sunday, can u pls help me?? i need to talk to some one who can help me, there is a way pls to do something about this??

65

salve, volevo chiedere perche’ se io acquisto 1000000000 di un token ,quando sale il prezzo su coinmarket del token nel mio trust wallet si abbassa il numero dei token e magari diventano 850000000…mi potete aiutare a capire questa cosa …grazie mille

66

Hello @Eddy44 @vzoliwer Send your wallet address and transaction hash in plain text too (copy and paste here).

68

I have transfer my eth coin from huobi to trust wallet, but till now i did not receive the coin… please help

69

@Datokeyme
To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Screenshots of the wallet (including errors or missing balance)

71

transaction hash 0xdbdf47db74a7042b110e7c34258855a832a52d947b33b62dd07761670db748a1

my address 0xf89060cf6fbfb2fbd133c5a0c45b996cf19c27af

pls help me

72

my address 0xf89060cf6fbfb2fbd133c5a0c45b996cf19c27af

transaction hash 0x53c87e6b53b4271a6cbd8dbcb43b1b23fedce37a119c11fcc0bc334b1efea488

true bit token from the same wallet he stole me true bit token 2… he has in hes address the same amount of truebit token u can check hes address is 0x0811a88bF4d90cb7637e01dAB1818F1870a119a1

u guyz pls need to help me this guy is not that smart i dont know how he steal me… hes using my hard work of 2 year

73

@Eddy44
Please be informed that Trust Wallet cannot reverse, cancel, nor refund confirmed transactions in the blockchain.

75

so this person is getting no problem becouse of that? we have nothing to do about this situation? he stole the funds of another person and nothing happens?