Missing token/deposit to recover my funds


This one

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But my missing funds was Bitcoin

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Are you missing ETH or Bitcoin?
Please provide your BTC address as a plain text.


Can someone please help me. I copied the contract address and added it as a customer token and my coins are still not showing in my wallet. How is this happening :frowning:


My ethereum Meta token was sent to BEP20 address instead of ERC, Please help me to reverse this.

Hash ID: 0x2ee651d3e9f995ec6e1273b610a6355efe9c99bcb22ac6da43f462313ab674e2

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Your tokens are in your wallet 0xd7efe8657fadfb17bdb819e700f1eaf01754564a and you only need to add it manually as a custom token using these details
Network: Smartchain
Contract: 0x0b33542240d6fa323c796749f6d6869fdb7f13ca
Decimals: 18

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I have tried multiple times by adding the contract address to my listen of custom token and my coins are still missing :frowning: I just don’t know how to link them it annoys me so much.

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To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Screenshots of the wallet (including errors or missing balance)

Both coz I had to deposit ETH to recover my BTC,that’s what Support told me to do

Im missing both

You have $11 in ETH and your BTC was sent out of your wallet.

above are deposit proofs below is a deposit proof that went through

Can you explain the issue with these transaction hash you have sent?

Hi Jenny,

Thanks for the reply, my Ethereum Meta address is 0x7dB555e33EDD49AAa129cFDED85700dc7445C64A

But you are providing the to address which i have sent
let me know how to add my ETHM address from 0x7dB555e33EDD49AAa129cFDED85700dc7445C64A to 0xd7efe8657fadfb17bdb819e700f1eaf01754564a

I have already have added my custom token in my wallet while sent to another address which is the wrong smart chain my tokens are stuck in the BEP20 0xd7efe8657fadfb17bdb819e700f1eaf01754564a address… Please help me to reverse it…

Hi @Sathishkumar
I already sent you the steps above to add it in your wallet

Hi @JennyMillan … No, it does not help… it’s not in my wallet.

my ETHM wallet address is 0x7dB555e33EDD49AAa129cFDED85700dc7445C64A.

Yesterday transferred to another address which is 0xd7efe8657fadfb17bdb819e700f1eaf01754564a.

Instead of sending it to another smart chain sent via BSC, so in the receiver end it’s not received.

I have already added the custom token in my wallet…

Please help me to reverse this transaction…

Hash ID 0x2ee651d3e9f995ec6e1273b610a6355efe9c99bcb22ac6da43f462313ab674e2

Thanks & Regards,
Sathishkumar A

Please be informed that Trust Wallet cannot reverse, cancel, nor refund confirmed transactions in the blockchain.
Your funds are already here 0xd7efe8657fadfb17bdb819e700f1eaf01754564a
Add as a custom token.

Hi, i just swap pivot to bnb. But somehow the bnb balance is not increasing. Any fix for it?

$11 ??? Needs to be 122 plus $88 and plus the missing funds which was $149

Hi @JennyMillan,

I have added the custom token but it’s not showing up.

my ETHM address is different which is 0x7db555e33edd49aaa129cfded85700dc7445c64a

0xd7efe8657fadfb17bdb819e700f1eaf01754564a -this is not my ETHM address. How to add this address as well in my wallet.

Please help me with this. The step shows how to add the custom token which I have already done. but my ETHM tokens are not showing up.

the receipt address is different… Not able to attach screenshots… if able to know you will get to know how i am conveying this…

I hope this 0xd7efe8657fadfb17bdb819e700f1eaf01754564a address is invalid… Please check and let me know to change my receipt address to 0xd7efe8657fadfb17bdb819e700f1eaf01754564a or add this address.

my current address is 0x7db555e33edd49aaa129cfded85700dc7445c64a