My balance is zero

Hi, i was sent bnb but my trustwallet balance is zero, ive tried adding through custom token still zero balance. Help please!!!

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Hello @Faith7 To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Further details about your issue (please explain what you were trying to do)

  5. Screenshots of the wallet (including errors or missing balance)

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Here is the crypto wallet address

0x5A7443FCB5477BbC3de84f8fb51FD1AD997ADa05

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Hey i have the same problem. i transferred some Ethereum from my wallet to Trust and i see nothing.

version: 5.37

0xEacAe7C5A29A750d2bC52C4F7A25003B4af52559

0xa22c75557741d4fb99866b131b1ab35e8dee0f20be6c40e30ccb7e35bc661362

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Hello @mahdirakhsha
Your tokens are in your wallet and you only need to add it manually as a custom token
Tap on the upper right corner in your wallet, search ETH and enable the one with BEP20.

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1 Like

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Transaction hash
0xaa2db64dbb264367c5a019210cd196f08c7942fca532e56856dad6e34d337188

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@Faith7 You have no history of sent or received BNB on your that address

True and the confusing part is that, i went to bsc scan and i saw the transaction and everything. i actually new to this whole cypto thingy so I’m alm confused.

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@Faith7 Please send the transaction hash as a plain text.


Transaction hash: 0xaa2db64dbb264367c5a019210cd196f08c7942fca532e56856dad6e34d337188

@Faith7 That transaction hash is for the SolanaPunk token which is right there in your screenshot above.

Hello. I’m sorry for the inconvenience. here’s the thing, i was asked to send my bnb smart chain address on trustwallet and that i would be sent some coins, but i wasn’t told what he would be sending. I don’t know but is it possible to send Solana to bnb smartchain?? Cause that transaction hash i sent was the only one i saw. Please clarify on this issue😢 i need your help

@Faith7 you didn’t receive Solana coin but you received BEP20 token called Solanapunk and it is displayed on your wallet on screenshot you shared above. There’s no missing token.

Alright thanks.
But why can’t I see the value like others? And neither can I send

@Faith7 read criteria for tokens to display pricing info here: Where Does Trust Wallet Get Coin Pricing Data From?

I have a problem I bought Luna coin via transak today it said successful, they confirmed it’s been sent but nothing showing in trustwallet ??

@Damondam To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Screenshots of the wallet (including errors or missing balance)

Version 5.37




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