My cryptoe lost

[Saiid53]

Hi I send polkadat to OKEx but lost please help me

[Alan47]

Hello @Saiid53 send your transaction hash and address in plain text too (copy and paste).

[Ozcanbayri]

hello, I exchanged pancakeswap from the trust wallet application for hamster coinomi bnb coin. hamster coin is out of my account but not in my bnb account.

Transaction Mix:
0x3b8ed55ba93ccb5396c7487f2b674809f03c9bdf977acf36a4e2766b8e77395d

My address :
0x8ad924CDA92eAE352364c66B0F621A4aaFfA2ac8

[Alan47]

@Ozcanbayri

0x3b8ed55ba93ccb5396c7487f2b674809f03c9bdf977acf36a4e2766b8e77395d

Hello @Ozcanbayri you already received your 0.00000003740539592 BNB. It is very low amount, probably you didn’t realize it was added.

[Micheal65]

Hi. I don’t have any translated but I realized I lost my atom cryptocurrency .what should I do?

[Sonephet16]

Hello, I tried to do an exchange on Pancakeswap from my BNB to ODIN. All my transactions went through except for one. Please assist.

Transaction Mix: 0x392d89174fe2fda40209090f9f52485b0df6f8eb9d400f009da9c27c2b16517c

My Public Address to Receive ODIN: 0x9b2Da1c2D705Cf4D209b93C0903288f200717411

Thank you!

[Alan47]

@Sonephet16

0x392d89174fe2fda40209090f9f52485b0df6f8eb9d400f009da9c27c2b16517c

Hello @Sonephet16 Hi, Please try to add it as custom token. Here are the steps that you can do to manually add the token: How to Add a Custom Token

Token details:-
Network: Smart Chain
Contract: 0x2802eb3a20f5892956d5b9528f6bf13e648534db
Decimals: 18

[Sonephet16]

HI Alan47,

I already added the Custom Token. I’ve had successful transactions swapping coins from BNB to ODIN, but this one was a larger transaction and didn’t go through. Any other suggestions? Thanks.

[Micheal65]

No I don’t give my 12 words ,I refresh it but it’s same issue. Still show my atom zero balance.

[Alan47]

@Sonephet16 To better assist, please send the following information:

1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here.)

3. Screenshots of the wallets of the current ODIN balance

[Sonephet16]

Hi Alan47,

Attached are the requested screenshots (Trust version, ODIN received address,

and ODIN current coin)

Thank you so much

[Alan47]

@Sonephet16 that is your actual balance on blockchain. Trust wallet displays what you have on blockchain. Scan your address on explorer you’ll see the actual balance. If problem occurred during swapping, contact platform used.