My Elongate token missing

Support & Feedback English
1

My Elongate token r missing approx 100000000+
Thanks to almighty Rest all are still in my wallet… very strange why the balance got less all of a sudden…plz assist in this regard,
Thanking you in anticipation.

2

To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Further details about your issue (please explain what you were trying to do)

  5. Screenshots of the wallet (including errors or missing balance)

3

Hello there,

I am attaching all the required information u requested.

Plz find the attached screenshots of the same.

Best regards

4

Hello there…
still waiting for the solution…
No response…until now…plz advise.
Best regards

5

Hello @Seadragon
You need to attach the required information before we can assist you further.

6

Screenshot_2021-10-05-20-56-38-84
Screenshot_2021-10-05-20-56-38-84720×1600 74.8 KB

Screenshot_2021-10-05-21-34-22-46_08800057d42e3b72e31ae4fd4c41ba57
Screenshot_2021-10-05-21-34-22-46_08800057d42e3b72e31ae4fd4c41ba57720×1600 156 KB

Screenshot_2021-10-06-01-50-44-97_08800057d42e3b72e31ae4fd4c41ba57
Screenshot_2021-10-06-01-50-44-97_08800057d42e3b72e31ae4fd4c41ba57720×1600 73.8 KB

Screenshot_2021-10-06-01-52-44-02_08800057d42e3b72e31ae4fd4c41ba57
Screenshot_2021-10-06-01-52-44-02_08800057d42e3b72e31ae4fd4c41ba57720×1600 69.6 KB

8

To the support team:

I mistakenly send money to Binance-Peg Ethereum instead of Ethereum coin . I send some from Peg it showing the transaction was successful but I am not seeing the transfer in my Ethereum coin. Please advise thanks.

9

Hi @hzam
To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Screenshots of the wallet (including errors or missing balance)

1 Like
10

Hi Jenny can you send me instructions on how to do it thanks. Can you also verify who I am on Trustwallet with my email address.

11

Hi @hzam
Please provide the information required above or there is little we can do to assit.

12

Dear Jenny
All the required information alredy attached.
Plz check and advise.
Regards

13

@Seadragon
Can you explain how your tokens are incomplete?
The explorer says otherwise

14

Screenshot_2021-10-08-02-00-46-54
Screenshot_2021-10-08-02-00-46-54720×1600 137 KB

15

Hello there…!!
Ma’am this is the last screenshot I had of my Elongate,
but my Elongate token balance is some where around 720000000 tokens almost 100000000+ disappeared…how can I expain that how they went missing from my wallet that too all of a sudden one fine day.
I bought it quit expensive during may 2021 and I never sell any of my elongate…nither I swap…nor I sold.
Plz investigate this issue.
Thanking u in anticipation.
Best Regards.
Seadragon

16

Hello @Seadragon
Please check on the explorer, these are all your transactions on ELONGATE and that is the total amount you have in your wallet.
https://bscscan.com/token/0x2A9718defF471f3Bb91FA0ECEAB14154F150a385?a=0xc51C3335A6cC39B0f61B3832c154568f36139bbD