MY USDT has vanished

Hi,

I bought $3000 USDT worth 2772 USDT (TRC20) while ago, It appeared in my Wallet for a bit and vanished right after. I have bought USDT two times in the past, it never happed like this before. Lost my previous balance of about 24 USDT as well.
I deleted and reimported my Wallet per advised by the Support Community, due to not immediate help/support available, now all of my tokens/coins are vanished including USDT’s previous transaction details.
I tried submit support ticket via web but it kept saying Could not verify the Captcha, even though it has green tick on it and attaching files didn’t work either when trying to upload the screenshots.
Simplex the transaction-ID is:
5158ee5a88e6484c9198e4b401507981e66b14aa9b47dfcbb55211a7104fcd04
Simplex payment ID:
96830806-427e-450f-967f-77d4d6c780c1
This is very frustrating that sadly to say the immediate support is not that great :frowning:
Please help as soon as you can, please please.
Thank you
Vinayak Shah

1 Like

Hello @Vinayak
You made a withdrawal already to this address TSsusmsrhhtcqehegZSPb62XtFA8FyiB51
Do you recognise that transaction?
If you didn’t approve the transaction, then your wallet is compromised and here are the possible reasons:

  1. You shared your 12 words (via phishing, social engineering, etc.);

  2. You saved your 12 words in a very bad place;

  3. Your device is corrupted with malware;

  4. Someone had physical access to your device;

  5. You entered your recovery phrase on a fake/clone app;

  6. You transacted with a malicious DApp.

Unfortunately, confirmed transactions at blockchain are irreversible.

Please read and understand this:

Learn more about how to protect your cryptos and new wallet: