Official Complaint my Cryto Currency missing On My Trust Wallet

I am writing this official complaint to bring to your attention regarding the discrepancy on crypto currency I have on my account with the Trust Wallet Account. I have send numerous e-mails in the last 3 to 4 days but no action was taken on this matter.
I placed order using My Trust Wallet by using Pancake Swap which was connected to BSC Scan and placed an order to buy Safemoon Tokens using my Smartchain BNB. In my account there was a Smartchain BNB of 16.47082825 and I have used 3 Smartchain BNB to buy 231,760,688.10 Tokens of Safemoon. Currently, my trust Wallet shows that i hold only 6.14428446 Safemoon tokens instead it should be showing 231,760,688.10 Tokens of Safemoon and a balance of 13.47082825 Smartchain BNB. As a customer being with safewallet i feel so worried that my account is showing no balances of Smartchain BNB. in this email i have attached the proof and screenshot of every transaction including that of BSC Scan to make sure that my case is genuine and something needs to be done asap to resolve this matter please.


My SafeMoon is missing
My ElonGate is missing
My Bonfire is missing

Please fix and put back into my account please



Has your problem been solved? if yes, how?
I am currently experiencing the same issue, and I have sent numerous email to Trust Wallet support, and absolutely no response or reaction.
It is very concerning.

Your funds were sent out already here

To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Screenshots of the wallet (including errors or missing balance)

I sent in all this requested info, and nada, do not hear from anyone.
I am confused as to how reliable Trust Wallet is after all.

Please provide the info requested above or there may be no way to assist further

Did you get my email with the requested info?
Much appreciated and thanks so very much.