I am writing this official complaint to bring to your attention regarding the discrepancy on crypto currency I have on my account with the Trust Wallet Account. I have send numerous e-mails in the last 3 to 4 days but no action was taken on this matter.
I placed order using My Trust Wallet by using Pancake Swap which was connected to BSC Scan and placed an order to buy Safemoon Tokens using my Smartchain BNB. In my account there was a Smartchain BNB of 16.47082825 and I have used 3 Smartchain BNB to buy 231,760,688.10 Tokens of Safemoon. Currently, my trust Wallet shows that i hold only 6.14428446 Safemoon tokens instead it should be showing 231,760,688.10 Tokens of Safemoon and a balance of 13.47082825 Smartchain BNB. As a customer being with safewallet i feel so worried that my account is showing no balances of Smartchain BNB. in this email i have attached the proof and screenshot of every transaction including that of BSC Scan to make sure that my case is genuine and something needs to be done asap to resolve this matter please.
Has your problem been solved? if yes, how?
I am currently experiencing the same issue, and I have sent numerous email to Trust Wallet support, and absolutely no response or reaction.
It is very concerning.
Trust wallet and moonpay are the same shits, they started stealing peoples money.
I places an order on July the 8th on trust wallet application to buy usdt from moonpay.
As soon as moonpay received my instant bank transfer, they rejected my transaction and kept
my money in his poket.
I have been in contact with the moonpay support team daily since july the 8th , they reply with non senses apologies and regrets , nothing concret or reasonable, they reply with coffee waitres behavior .
I have never ever witness such an extreme non sense when dealing in finance.
Moonpay are potential thiefs. No trust.
Hello @Merhej, sorry about your experience.
Can you kindly contact the Moonpay team showing the screenshots of the funds debited on your Bank or try contacting your Bank if they already issued a refund.