From Onyinyechi Modesta Ani
Trust Wallet app version (go to the >Abo Settings ut, send a screenshot)
Your Crypto address (tap on Receive, send a screenshot of the QR code)
Screenshot of the wallet  
Hello @Modestaani To better assist, please send the following information:
Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)
Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)
Transaction hash or link (if you have any, please copy and paste)
Further details about your issue (please explain what you were trying to do)
Screenshots of the wallet (including errors or missing balance)
Hi Alan47,
I am having promble with my phone that i can not download the latest version of the trust wallet app. i am going to send my old account details such as
This is the TxHash of your BNB withdrawal 278F3182FCACCE1F7F86C77A19291ED19414E9FCC5352E4A2FD37960D1D22AFA
I don’t have assess to the acount again i mistakely detele when to update the app. And i did not wrote down the phrases key.
Now i have assess to the New account, And i will send you the following details of the new account so my 1BNB can be transfer to the new account.
If the addresses don’t contain your funds, there could be number of reasons:
1 This is a completely different wallet, make sure you imported the correct one.
2 You have restored the wrong recovery phrases. Every recovery phrase has its own unique Multi-Coin wallet addresses. You need to find the correct set of words to recover your wallet. We do not have a record of these recovery phrases.
How can I get help, since 20th of this month I send 1BNB to my trust wallet from crypto.com and it show that the payment is complete from crypto.com, but there is no fund showing on my trust wallet. Even crypto.com send me the TXHash proof of payment. I have do all the bot as me to do by upgrade my app to later version and I delete and upload the trust wallet again and the fund is not showing on my account.
I email to support, no tangible result. Pls I need help. Thanks 
@Modestaani
To better assist, please send the following information:
Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)
Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here)
Transaction hash or link (if you have any, please copy and paste)
Screenshots of the wallet (including errors or missing balance)
This is the TxHash of your BNB withdrawal 278F3182FCACCE1F7F86C77A19291ED19414E9FCC5352E4A2FD37960D1D22AFA
@Modestaani
Check on the explorer 278F3182FCACCE1F7F86C77A19291ED19414E9FCC5352E4A2FD37960D1D22AFA
Neither of the address that sent or received matches the BNB address screenshot you sent above!
When i update my trust wallet version to the new version, i notice that the BNB address change, but I will attach the previous bnb address and the proof of transaction.
This is the TxHash of your BNB withdrawal 278F3182FCACCE1F7F86C77A19291ED19414E9FCC5352E4A2FD37960D1D22AFA
.
i only have one recovery pharse. Remember app version change . i am still confuse.
Hi,
I want you to check if the BnB address and the TX hash to be sure that there is my 1bnb in the walet.
Pls if you are investor, it is possible to send email or contract of the technical department to handing my case. i will not loss my coin for no reason.
Thanks
,
@Modestaani
Yes there is a balance of 1 BNB on this address
bnb1cxvswc4r79z5z8dkp439t4tfqytxma8ns2cyrv
The problem is that this address [bnb1cxvswc4r79z5z8dkp439t4tfqytxma8ns2cyrv] change to bnb19yx59400v0uhdgarky64kmw700tmyvxx0yr2ss as soon as i upgrade my app from old version to latest verious,
I only have one Recovery phrases.
Pls transfer my case to techical support to look in to it.
Thanks for your support.
@Modestaani
Sorry, unfortunately it isn’t possible for your address to change after updating your app, you have imported another phrase which has given you a new wallet.
Please check again for the correct recovery keys.
