Phantom currency not reaching the Walt terrace

Hi. I need help. Please help me. About 36 hours ago, I transferred 1,794 phantom currency to Walt Terrace, but unfortunately it has not been done yet.
Network and address are correct.

Hash Address: 0xf35a3eb880497218a1dc1e6f530bd106cd7acdf9733b51e1e9ecb1939327130c

Walt Terrace Address: 0x826AEe7cc58c7c1C66B3C0873C9c5d99648E6Dd4

Please follow up.
Good bye


There is no history of any sent or received tokens with the transaction hash you sent

Dear Jenny, The transaction hash Scan image in Fantom Blockchain Explorer:

And Scan Image By Wallet Address in Fantom Blockchain Explorer:

Please contact the customer support of Walt Terrace so they can assist you with the deposit issue. If they are not willing to recover the crypto or credit your account, then, unfortunately, you may consider it as lost. Please be careful next time and triple-check before transacting.

Dear Jenny, Scanning the hash address and the address of my Walt Terrace on the Phantom Explorer site shows that there is a transaction. Please check on this site.

Dear Jenny, The address and transmission network are correct and checked, and the Phantom Explorer shows the transaction correctly.
I did not understand the reason why the phantom was not deposited in the wallet!

How Can I contact the customer support of Walt Terrace?
Thank You

Hi @Farhad_azarinia
The transaction is confirmed sent already therefore it is no longer in your Trust wallet but the receiving address which is of the Walt Terrace you mentioned.
Contact their support team so they can help out.