Please help me find my coins. i don't get this

[Ugwuanyi]

Hello!

@jennymillan

I Made this transaction
From my Trust Wallet, I transferred Smart Chain BNB to my Remitano BNB 2days ago and not received and I asked for Remitano customer help and was told The minimum too low. Please help me return my Fund​:sob:

Transaction Hash:

0x6b83f076d1022baac1961bdbb647886e1ac479daae191fdf84066f694f91dbdd

Status:

Success

Block:

[13360800] 48589 Block Confirmations

Timestamp:

1 day 16 hrs ago (Dec-10-2021 06:56:34 PM +UTC)

From:

0x20f563d36591b9663886dab10cc25cef97bb5b3

To:
Address

0x670f06fa3d6e7fe9e8782ae67113ef7e259f2655

Value:

0**.**01941 BNB ($10.96)

Transaction Fee:

0**.**000105 BNB ($0.06)

BNB Price:

$553.52 / BNB

Gas Limit:

21,000

Gas Used by Transaction:

21,000 (100%)

Gas Price:

0**.**000000005 BNB (5 Gwei)

Nonce Position

5 204

[JennyMillan]

Hello @VP78
Your tokens were received and you made a cross chain swap out to your BEP20 BNB address

[harrySinger]

Bro … why is it that I cannot access the private keys to my individual addresses.

I only have access to the recovery phrases and I don’t know why the feature of getting to see my private keys was removed.

This is not really good. What do I do to get my private keys for each addresses.

Put up an update that makes this possible … thanks a lot for your attention.

[JennyMillan]

@harrySinger
Please check this guide below to see how to get your private keys

How To Recover Funds Sent to a Wrong Public Address

How to get the Private Key This guide will explain how to recover your funds when you have sent it to the wrong network. For example, you have sent or withdrawn VET, CLO, etc. to your ETH address or vice versa. These cryptocurrencies share a similar address format but they are already on different blockchains. That is the main reason why the funds get sent but are not shown on the app. Be careful when sending your crypto, in worst cases they can be lost forever. Please make sure you have bac…

[saintwalrus]

1. app version 6.13
2. 0x102633AA32B3b1007B46250c6218B2372f157745
3. 0x13fdeca6c4a718c6fccf08de8943a7009ef324ac13c9e484a1828a06e41ff27f
4. sent ETH bep20 from binance to my wallet and I haven’t received it yet, it’s been over an hour.
5. no error message

[JennyMillan]

Hello @saintwalrus
Your tokens are in your wallet and you only need to add it manually as a custom token
Tap on the upper right corner in your wallet, search ETH and enable the one with BEP20.

• How to Add a Custom Token

[SlipoyKrot]

Hi, I need support on this topic. I’ve installed Trust Wallet on a new phone last week. Then 3 Transactions occurred this morning and my coins are now missing.

Transaction hash:

0x9fabc5f5b49e874bcf3b8e4505127d353e308665c60082f3bd6d3f850d143cd9

0xe92f425c6870e1e29c6f2131850a21bece7af78af88da17ca65a067d54730075

[Ikande4]

1. Screenshot_20211212-135433_Trust Wallet|245x500(upload://helQfDi1N4FPrecw4bkknLv5iST.jpeg)

2. Screenshot_20211212-135030_Trust Wallet|245x500

0x1CD79e17561b037479917130A78462cB75EDb903

[JennyMillan]

@SlipoyKrot
Sorry to hear about your recent experience. Here are the possible reasons:

1. You shared your 12 words (via phishing, social engineering, etc.);

2. You saved your 12 words in a very bad place;

3. Your device is corrupted with malware;

4. Someone had physical access to your device;

5. You entered your recovery phrase on a fake/clone app.

6. You transacted with a malicious DApp.

Unfortunately, confirmed transactions at blockchain are irreversible.

Please read and understand this:

1024×1024 63.2 KB

Your Recovery Phrase holds the keys to your crypto. The addresses on the Multi-Coin wallet are fixed to this specific set of words. The Recovery Phrase cannot be changed for the exposed wallet. If someone else knows it, then you are basically handing over your assets to them. So what can you do if this happens? Note: The steps mentioned on this guide is only applicable if you still have funds left on the wallet. The Trust Wallet Team have no way to recover your funds. Every transaction h…

Learn more about how to protect your cryptos and new wallet:

• 3 Steps to Protect your Crypto Wallet
• 7 Essential Steps to Keep Your Crypto Wallet Secure

[SlipoyKrot]

I don’t feel I’ve done any of those things, other than purchase I’ve zero interactions and passphrase are secure. So cannot fathom how this has happened.

Is there a way to confirm how the transaction initiated?

Is there a channel for contacting Trust?

[harrySinger]

Thank you.

But can you please tell the team to bring back this update into the app … it’s less stress that way.

Thank you very much for your attention

[SocialGainsCrypto]

On tronscan this transaction can be seen, but it never landed in my wallet:

2a7ba5eb64170b817a674788f2c40e959e93edebbfa69b49eea724cb8ce34e2d

And the same with this transaction:

ad42463109bbed5868c46b2ef385e03ef6d8f3b2afafe13de7e12c19df45b771

Both can be seen on tronscan, but never actually arrived in my usdt trc20 wallet. Could you help recover this usdt please?

[Alan47]

@SocialGainsCrypto

ad42463109bbed5868c46b2ef385e03ef6d8f3b2afafe13de7e12c19df45b771

Hello @SocialGainsCrypto To better assist, please send the following information:

1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)

3. Screenshots of the wallet (including errors or missing balance)

[SocialGainsCrypto]

Hi, its wallet

TB3egjfqwPZhjnwb7vFAcktZ2cpw2Ts8sP

Never received these 2 transactions

On tronscan this transaction can be seen, but it never landed in my wallet:

2a7ba5eb64170b817a674788f2c40e959e93edebbfa69b49eea724cb8ce34e2d

And the same with this transaction:

ad42463109bbed5868c46b2ef385e03ef6d8f3b2afafe13de7e12c19df45b771

Please help me recover those funds into my wallet.

[Alan47]

@SocialGainsCrypto

ad42463109bbed5868c46b2ef385e03ef6d8f3b2afafe13de7e12c19df45b771

@SocialGainsCrypto you already transferred your funds to another address. You can see on your wallet transaction history too.

Here are transactions:-

1. TRONSCAN | TRON BlockChain Explorer | 波场区块链浏览器
2. TRONSCAN | TRON BlockChain Explorer | 波场区块链浏览器

[SocialGainsCrypto]

The money never showed up in my wallet! Yes the blockchain said it did, but it never actually showed up in my wallet.

The same thing happened with this transaction.

https://etherscan.io/tx/0x16f8184ec3fd62e61bf8145f9dba943f052c2d4b753e9bb8565ce3c9a3a22b44

In this wallet. It never arrived!
0x2929A9e6A1f575e53d23d05BabA74b38617d8BA7

So thats 3 transactions in total that show on the blockchains, but dont appear in my wallet. And i need those funds to appear in my wallet

[xenocide72]

Hi I had a problem transferring VET from Binance us to Trust Wallet (not showing in wallet)

I submitted a ticket a week ago but have not heard back. What is the normal response time?

[JennyMillan]

@xenocide72
To better assist, please send the following information:

1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here)

3. Transaction hash or link (if you have any, please copy and paste)

4. Screenshots of the wallet (including errors or missing balance)

[CL1CK]

1. version 3.20

2. 0xe7e62d65ba61ae9a5729480a1af4fca981eb0870

3. Transaction hash: 0x183cc3574d496f928e32de7293baf3d09811824f815cac4372aa922aca810a5e

4. i wake up in the morning all my bnb gone