Still cant move my WAN

Still cant move my WAN.
I got a response from my first question that said it would be fixed last week.I just checked and it’s still broken. What gives, please help.

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Merhaba . Sisteminizde yapmış olduğum transfer gerçekleşmedi param sisteminizde bloke edildi. Bize sunduğunuz işlem sırası çok uzun görünüyor. En kısa sürede geri ödeme yapılmasını bekliyorum . Tşk ederim
Hello there. The transfer I made on your system did not take place. my money has been blocked on your system. The trading sequence you offer us seems too long. I am waiting for a refund as soon as possible. I am looking forward to your support quickly. Thank you.