There has been a transfer made from my account. 638.199416TRX was some how transferred from my account to somebody’s account.
Please help. I am so upset that this has happened I am not confident with trust wallet app that if this isn’t refunded this will be the last time I use this app.
@Elguapo Sorry to hear about your recent experience. Here are the possible reasons:
You shared your 12 words (via phishing, social engineering, etc.);
You saved your 12 words in a very bad place;
Your device is corrupted with malware;
Someone had physical access to your device;
You entered your recovery phrase on a fake/clone app;
You transacted with a malicious DApp.
Unfortunately, confirmed transactions on the blockchain are irreversible. It is your responsibility to make sure your wallet is not compromised since the app is a non-custodial wallet (meaning, you SHOULD be the only one who holds the secret phrase and private keys).
Please read and understand this:
Learn more about how to protect your cryptos and new wallet: