USDT sent from ndax missing

I sent 780 usdt erc20 from ndax to my trust wallet usdt erc20. The fund has never arrived. I contacted ndax and they confirmed the amount was cleared from their end. They asked me to provide my txid to trustwallet. The address sent was correct.

Txid

0xd5ad3398f6b5e6b000d40243c37b107aaac01e8306f67192f3de5d24c3031116