@IamTheKing What’s your app version?
Hey am having the same issues since days now
Someone deposited btc into my trust wallet and it hasn’t reflected
@Sammy780 Please send the following information:
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Trust Wallet app version (open the app, go to the settings of the app and press “About”, then attach it here)
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Crypto wallet address (press the receive icon near the send button, copy and paste it here in plain text)
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Transaction hash or link (if you have any, please copy and paste)
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Hi @Tobi could you possibly help me.
I transferred BNB to BTC using Trust Wallet swap, but the BTC is not showing in my wallet.
The transaction was successful but when I check the BNB Chain it is going to a different wallet address?
Hello @Ruggy05
To better assist, please send the following information:
-
Trust Wallet app version (open the app, go to the settings of the app and press “About”, then attach it here)
-
Crypto wallet address (press the receive icon near the send button, copy and paste it here in plain text)
-
Transaction hash or link (if you have any, please copy and paste)
Heads up! Please be informed that we will never ask for your seed phrase or money; talk to you via email, WhatsApp, Telegram, or other platforms. Be vigilant against scammers and impersonators, and report them to us immediately.
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Hi tobi
Can you please help me
Its been over 24 hours and i can see the funds on my history but not my wallet.
It is a btc transaction
Thank you
@Sufiyan4 There is a message in your wallet when you tap on Bitcoin that Transaction issues are expected, it’s best you wait patiently while this is resolved.
If you need further support, please open a support ticket from your Trust wallet app.
Before opening a ticket, ensure you have tried troubleshooting the issue yourself first, you can use the chatbot in your settings for common troubleshooting
Settings → Support
Then if you still have the error, open a ticket
To reduce response times from customer support, please include the following info in the ticket:
App version, device model, wallet address, TX hash (if available), and the blockchain + assets you’re experiencing the issue with, and any relevant screenshots or videos to duplicate the error.
I bought bitcoin yesterday and the transaction was successful and even confirmed by blockchain. But the wallet balance is still zero and I have tried all the troubleshooting steps, but nothing worked. Please help me.
Bitcoin address: bc1qc8jaj7c5z8d7ahe9s0w9f6fc6nqgyr75k2sd96
App version : 8.9.1
Hi @Tobi I changed my old phone so I backed up my wallet as the app suggests (in Google). The thing is that when I installed and downloaded my wallet in the new phone, my balance is 0.
I checked the BTC adress that appears in my wallet in a scanner and the funds are there, but I can’t see them in the app.
I have done all the steps in the DIY guid, but nothing happened.
How can I do it?
Thanks!