I transfered LUNA coin from binance to my trust wallet but i didn't receive the LUNA coin in my trust wallet despite binance saying completed and successful. I haven't receive the LUNA coin up to this moment

Support & Feedback English
21

more than one day passed!
this is bad for trust wallets reputation
the coin (luna)must have arrived by now
plz fix this issue ASAP

txhash:A70D3FCEC77B6482579D00E96EFE1E97538655B03E5F8C0A64508F3623667068

receiving wallet:terra1gv4rwlnpu3hug6zsru43zhv3ag2kdaq05afzwa

2 Likes
22

سلام ممکنه به من کمک کنید؟ من هم مقداری لونا ازم گم شده، یعنی انتقال دادم به تراست ولت ولی الان نرسیده هنوز

1 Like
23

لونا نمیاد از منم چیکار کنیم گیر کردیم… کسی راه حل بلده بگه دمتون گرم.

1 Like
24

@Farbodpj update your app and refresh your wallet. If problem persists re-import your wallet.

25

Good afternoon, I transferred from the Luna binns to the Trust wallet, if you enter the transaction, it is completed successfully, and tokens are displayed on the address. But in the wallet itself 0. How to fix the problem?

terra10uqxeh8mx9hev5s3eh2tjp4a49vcd65eh58q2j

26

@Tytyk To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Further details about your issue (please explain what you were trying to do)

  5. Screenshots of the wallet (including errors or missing balance)

3 Likes
27

Hello Alan.
My wallet:terra10uqxeh8mx9hev5s3eh2tjp4a49vcd65eh58q2j
Binance wallet:
terra1urj8va62jeygra7y3a03xeex49mjddh3eul0qa
Txid: 034002D34B87F49E7138A7093670A2AE6D075F71A4977B3F4E1A97C7DF07A252

I bought Luna on a binance, and transferred it to a Trust wallet.
Everything went well in the operations, when you look at the address of my wallet, the coins are in place. And in the application writes 0.

!
Screenshot_20220525_175423_com.wallet.crypto.trustapp|230x500

Screenshot_20220525_175439_com.wallet.crypto.trustapp
Screenshot_20220525_175439_com.wallet.crypto.trustapp1080×2340 156 KB

Screenshot_20220525_175504_com.wallet.crypto.trustapp
Screenshot_20220525_175504_com.wallet.crypto.trustapp1080×2340 157 KB

28

@Tytyk can you send screenshot of the app version please? Go to settings > about and screenshot

1 Like
29

Yes, I donw know it didnt download.

Screenshot_20220525_175423_com.wallet.crypto.trustapp
Screenshot_20220525_175423_com.wallet.crypto.trustapp1080×2340 142 KB

30

@Tytyk update your app please. Latest version for android is 5.43. If problem persists after updating let us know.

2 Likes
31

Where can I download this app? There is no access in Russia.
Tell me please

1 Like
32

@Tytyk you can download directly from our official website: https://trustwallet.com/

33

Now it is working, thank you! Have a Good day.
But version 5.32))
Good Job!

34

Great! Glad to know that. If you have further inquiries, feel free to message us. Stay SAFU!