Missing funds after swapping my BCH to BTC

Support & Feedback English
1

Hello again!! I swapped my Bitcoin Cash to Bitcoin and the order has shown complete, but I haven’t received my money in BCH yet and the money has seem to left my wallet also. PLEASE HELP!!

1 Like
2

@Wills4 Please check the blockchain explorer to see if you have received.

2 Likes
3

Good day, I am having similar issue too with a USDT transaction I made on the Solana network. The transaction has been successful on solana network for several days, and I have yet to receive the funds in my balance.

Transaction details:

  • Transaction Hash : 58CpQknr5cuVb1eCwdcqJZVxFagcPKUGjBrEWRbSZtnqkJmGWuVxqwd2rdhtTx42mzP9RXpf7djRbQ4q4YzwNTJ1

  • Network: Solana

  • Date:31-07-2025

  • Amount: 118.48 USDT

Wallet address: 67opfzVTL5s5pGfGwQWGjErWzwbpve2txonWu1wdwoBE

Please help me look into it I have contacted trust support but no progress for days

4

@Debrightempire Did you try to add the USDT manually yet

If you aleready did that and it’s not still shown, then I’d suggest switching your internet or restart your device and then reimport your wallet after.

8

Yeah, thanks for the advice. it’s kinda nuts. My swap transaction passed but I haven’t received any tokens or USDT back. Reinstalling the wallet helps to bring funds back.

1 Like
9

Hi, i swapped doge to bnb smart chain. 1513 doge

Hash code:
e3314324ae39740e449c6f91bbc9cb6d64b900c4a5fe057de443767378d0a23a

My address:
D8MpRgU65z2drKGjkVr665TSYiAYPZdFne

Output address shows:
0: DExFt2o9G2YdKEaaeJKWT5W2SGatSFzMzY
Amt1437 doge
1: D8MpRgU65z2drKGjkVr665TSYiAYPZdFne
Amt 73 doge.

I see the 73 amount in my wallet but not the 1437.
73 is still doge.

Did i do something wrong and lose the amount?

My bnb address: 0x38f5AA8d87b57e3791280a02F10e41cad573d82A

My doge address: D8MpRgU65z2drKGjkVr665TSYiAYPZdFne

Please help

10

@Veepuulkapoor You received your BNB already

11

Hey,

I swapped my bitcoin to BNB and after 3 months it finally approved the swap 5 days ago, at the same time it was approved the swap there’s separate transactions saying sent but still after 5 days I have no funds. Does this sound strang?

12

@Fadez111 Please provide the transaction hash.

13

Sorry I’m new to this, the transaction hash for the swap or the sent transaction?

14

@Fadez111 For the swap I believe.

15

I thinkits this
9f89fa99926689038093119e82437b1f71bd5d0cce4ab6130644f79bb7d0b0d4

16

Was this the right thing to send?
As that’s the only transaction number I see

17

@Fadez111 Can you please submit a ticket to the customer support team at:

18

Hello. I am trying to swap some USDT (BSC) into BTC. A week ago or so, I could do it, but now it says there is no route. I tried different ways, but there is no route for BTC swaps.

21

@markdimi I’d suggest you try another rout if that’s not available.

23

I’d suggest you try another rout if that’s not available.

Care to share any?

24

@markdimi You’d need to try checking through different coin pairs and see which has the route available.

1 Like