Missing funds help

Support & Feedback English
27

Hello, I tried to swap from bnb to smart bnb but the transaction is loading and failed but my bnb already gone, and my smart bnb still the same not adding value

28

@Jg123456789
You already sent out your ETH
https://etherscan.io/tx/0xdf2271d523f743666c9d978d511617205b3da1e86c95ae18e7554005de196b51

29

@Lany
To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Screenshots of the wallet (including errors or missing balance)

30

My safe moon token wallet address

0xdB62e5544B8e06b04FC85820505Cd7038b590979

31

@Ganesh786
You sent your safemoon tokens out
https://bscscan.com/tx/0xd6820a22014b11e71d3fbfe9ac485d7ceec88c98fff39a2b0fbf6e4047ac7566

32

Hi yesterday I posted here regarding GreenMoonZilla . I managed to successfully get them in trust wallet.
However yesterday balance was 20 euro with 50000k coin . I checked today now I have online 13000k and it decreasing every minute. Please help . Someone hacked my wallet or just a glitch

33

@Ash1003
There is no problem with the app. This token has an elastic supply.
Elastic supply tokens have a changing circulating supply. The idea is that instead of price volatility, what changes is the token supply through events called rebases.
Simple explanation. Price goes up, less tokens. Price goes down, more tokens.
I suggest you to read and understand on tokenomics of any project before investing.

34

Sorry to gatecrash I need help but there is no button to make a new thread… how can I get help with a swap from BTC to BUSD :joy:

35

@mot393
To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Screenshots of the wallet (including errors or missing balance)

36

Hi, I swapped BNB Smart on pancake for EGC. The value is not showing after adding to Wallet.

Can you please assist

Hash - 0xbc4b7fa85997252a6e7c2153019b0f4d850ce35d556d183a368e46e19293d3b3
Receiving - 0x5E745DAa3F0ACda12121813ef8CF883a51F999F1

Version 2.12

37

@JennyMillan please see above note, can you please provide input or assistance

38

Hi, I tried to create a ticket but Captcha wont let me… anyway
I bought a total of UPLINK 4,398,000,000 but my trustwallet account is only showing 88,363,752.95347293.
Please help me resolve this.
I appreciate your time and effort.

wallet 0xe3e773b1BfCD862AdAd74Deea1629EEEBa567887

03 hashes below.

0x67bb7b3744b6bb98395c3aff07a8a1edd2de00d84d175e376aad569ba36ccb43

0x117d337a64dd7bb15cc8470bdb6538f6ff0b6a15f3f9bffdd49104fc9d28a12d

0x564c2bafa054a7a7028bb9b29242508f8fe060b95403375d0c6b003deb48d3ed

39

I have problem like this, but i attacked dusting attack. Can my asset back? Please admin help me for this problem

40

I have the same problem. Also with the uplink token. I bought 38 billion, now only shows 500million. Bscscan shows no activity other than the purchase of the tokens. They were showing in my Trust Wallet yesterday. But several times yesterday all bep20 tokens would disappear for awhile, then come back fine. Except for the Uplink tokens.

41

I just had all my coins disappear. Need help getting them back. Made a new wallet. I’ve sent you guys emails nothing is being done. This isn’t cool.

42

Hello @Sahdog
Please read this:

43

Hello @Zik1
There is no problem with the app.
This token has an elastic supply.
Elastic supply tokens have a changing circulating supply.
The idea is that instead of price volatility, what changes is the token supply through events called rebases.
Simple explanation. Price goes up, less tokens. Price goes down, more tokens.
I suggest you to read and understand on tokenomics of any project before investing.

1 Like
44

Hello im missing funds on my trust wallet app. I noticed they were transferred but not by me. Eth,FLOKI,SHIBA INU were affected. Anyway to retrieve my funds?

This is the SHIBA INU transaction that happened this morning while driving to work. It has also affected my coinbase wallet.

Transaction hash: 0x760868e5e68d9d01c32f20d2b90e101bf10777d3e51471b8fe3dc5f0793aed76

45

@JennyMillan
Thanks for your reply and help.
I was not aware of this, and let it be an information to others that are not familiar with these Elastic (Rebase) tokens…
Quote from Binance Academy below:

"The risks of elastic supply tokens
Elastic supply tokens are highly risky and very dangerous investments. You should only invest in them if you completely understand what you’re doing. Remember, looking at price charts isn’t going to be all that helpful, since the amount of tokens you hold will change after rebases occur.

Sure, this can amplify your gains to the upside, but it can also amplify your losses. If rebases occur while the token price is going down, you not only lose money from the token price going down, you’ll also own less and less tokens after each rebase!

Since they’re quite tricky to understand, investing in rebasing tokens will likely result in a loss for most traders. Only invest in elastic supply tokens if you can fully grasp the mechanisms behind them. Otherwise, you’re not in control of your investment and won’t be able to make informed decisions."