Missing token/deposit to recover my funds

Support & Feedback English
21

Both coz I had to deposit ETH to recover my BTC,that’s what Support told me to do

22

Im missing both

23

@xavulas
You have $11 in ETH and your BTC was sent out of your wallet.

24

above are deposit proofs below is a deposit proof that went through

Screenshot_20211204-202321
Screenshot_20211204-2023211080×2400 226 KB

Screenshot_20211204-202302
Screenshot_20211204-2023021080×2400 66.7 KB

Screenshot_20211204-202216
Screenshot_20211204-2022161080×2400 89.1 KB

25

@r777
Can you explain the issue with these transaction hash you have sent?

26

Hi Jenny,

Thanks for the reply, my Ethereum Meta address is 0x7dB555e33EDD49AAa129cFDED85700dc7445C64A

But you are providing the to address which i have sent
let me know how to add my ETHM address from 0x7dB555e33EDD49AAa129cFDED85700dc7445C64A to 0xd7efe8657fadfb17bdb819e700f1eaf01754564a

I have already have added my custom token in my wallet while sent to another address which is the wrong smart chain my tokens are stuck in the BEP20 0xd7efe8657fadfb17bdb819e700f1eaf01754564a address… Please help me to reverse it…

27

Hi @Sathishkumar
I already sent you the steps above to add it in your wallet

28

Hi @JennyMillan … No, it does not help… it’s not in my wallet.

my ETHM wallet address is 0x7dB555e33EDD49AAa129cFDED85700dc7445C64A.

Yesterday transferred to another address which is 0xd7efe8657fadfb17bdb819e700f1eaf01754564a.

Instead of sending it to another smart chain sent via BSC, so in the receiver end it’s not received.

I have already added the custom token in my wallet…

Please help me to reverse this transaction…

Hash ID 0x2ee651d3e9f995ec6e1273b610a6355efe9c99bcb22ac6da43f462313ab674e2

Thanks & Regards,
Sathishkumar A

29

@Sathishkumar
Please be informed that Trust Wallet cannot reverse, cancel, nor refund confirmed transactions in the blockchain.
Your funds are already here 0xd7efe8657fadfb17bdb819e700f1eaf01754564a
Add as a custom token.

32

Hi, i just swap pivot to bnb. But somehow the bnb balance is not increasing. Any fix for it?

33

$11 ??? Needs to be 122 plus $88 and plus the missing funds which was $149

34

Hi @JennyMillan,

I have added the custom token but it’s not showing up.

my ETHM address is different which is 0x7db555e33edd49aaa129cfded85700dc7445c64a

0xd7efe8657fadfb17bdb819e700f1eaf01754564a -this is not my ETHM address. How to add this address as well in my wallet.

Please help me with this. The step shows how to add the custom token which I have already done. but my ETHM tokens are not showing up.

the receipt address is different… Not able to attach screenshots… if able to know you will get to know how i am conveying this…

I hope this 0xd7efe8657fadfb17bdb819e700f1eaf01754564a address is invalid… Please check and let me know to change my receipt address to 0xd7efe8657fadfb17bdb819e700f1eaf01754564a or add this address.

my current address is 0x7db555e33edd49aaa129cfded85700dc7445c64a

35

Hi @JennyMillan

I received less coin compare to what I actually ordered. What should I do now? Please kindly help.

Hash:

0xb42a7569283160971a609d928511e87b88f89367ac7fb0911513f31ece27305a

Thanks

36

Hello @springglass To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)

  3. Further details about your issue (please explain what you were trying to do)

  4. Screenshots of the wallet (including errors or missing balance)

37

Can anyone actually help me with this and why telegram support stopped answering

1 Like
38

the coin got sent but wallet not get as indicated by proofs, why does no one actually look at these things?

1 Like
39

Screenshot_20211205-201530
Screenshot_20211205-2015301080×3498 338 KB

please refer to the following transactions

they have been confirmed and do not show in the wallet.

now refer to

it has been confirmed and is in the wallet. nothing changed on my end. the problem is on trust wallets end.

42

@r777
The tokens have been confirmed in your wallet.
You have a balance of 0.065 WETH

43

Hello @springglass
Please send the transaction hash and your receiving address as a plain text.

45

@springglass
There is no problem with the app.
This token has an elastic supply.
Elastic supply tokens have a changing circulating supply.
The idea is that instead of price volatility, what changes is the token supply through events called rebases.
Simple explanation. Price goes up, less tokens. Price goes down, more tokens.
I suggest you read and understand the tokenomics of any project before investing.