My UMB has been stolen from my Wallet!

Support & Feedback English
1

My UMB was just stolen from my Wallet last night and I did not authorize this transaction! I haven’t received any emails or notifications that this transaction was taking place either. Please help!

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Screenshot_20211026-075521_Trust Wallet
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Screenshot_20211026-075518_Trust Wallet
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2

:warning: Balance is now displaying well.

ETH nodes were temporarily out of sync. There were issues with seeing and sending/receiving ETH and ERC20 tokens.

Issue has been fixed.

Thank you and sorry for the inconveniences

If you still can’t see your tokens, re-import your wallet: How to Re-Import your Wallet

3

Hi I’ve had my crtyptos stolen but Ive emailed you guys and no one’s replied could I please get some help

4

@Moses1985 Sorry to hear about your recent experience. Here are the possible reasons:

  1. You shared your 12 words (via phishing, social engineering, etc.);

  2. You saved your 12 words in a very bad place;

  3. Your device is corrupted with malware;

  4. Someone had physical access to your device;

  5. You entered your recovery phrase on a fake/clone app.

  6. You transacted with a malicious DApp.

Unfortunately, confirmed transactions at blockchain are irreversible.

Please read and understand this:

https://community.trustwallet.com/t/my-recovery-phrase-has-been-exposed/22405

Learn more about how to protect your cryptos and new wallet: