NEAR Protocol transaction status succeeded, but the balance is not updated

[mim.sedghi]

I have the same problem.
I have already have some NEAR but when I Re-Import my wallet , balance of NEAR shows me 0.
also before re-importing although my balance was not zero but ther transaction was empty
I’m using ios app version 5.21
also I withdraw another transaction to my wallet but the balance is not updated
this is my transaction link (from binance to Trust):
https://explorer.near.org/transactions/3WmsPZ78Pj8hDRdPUNxvsMk4NiDJV23LpVCks4w6EK4p

[mim.sedghi]

as you can see in this screenshut even though I have balane in NEAR but there is no deposit transaction :

[mim.sedghi]

Even though I have enough balance and enter the correct native NEAR wallet address, I encounter this error when withdrawing from the wallet:

[iamdeadlyz]

Hi @mim.sedghi, please send your NEAR wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here)

[mim.sedghi]

My NEAR wallet address:

[iamdeadlyz]

Since you only tried re-importing…try a full reinstall of the app.
Make sure you have a backup before you proceed.

How to Backup a Multi-Coin Wallet

How to Get the Recovery Phrase Attention! It is always necessary to do backups. Your recovery phrases are the keys to your wallet. If you lose your recovery phrase then you will lose access to your wallet. With this guide, you should be able to gain access and make a backup of your recovery phrases. Step 1 - Launch Trust Wallet Open Trust Wallet and then tap on Settings. [image] Step 2 - Access Wallets In the Settings screen, you will find here Wallets. Tap on it to display the wa…

Uninstall and then reinstall your app.
Follow this guide to restore your wallet.

How to Restore a Multi-Coin Wallet

How to Restore a Multi-Coin Wallet What is a Recovery Phrase? Trust Wallet uses an industry standard for protecting your Private Keys. We are utilizing a 12-word Recovery Phrase for better security and convenience of managing multiple assets. The private key for every coin and token that is supported by the wallet is derived from this Recovery Phrase. As soon as you start creating a wallet, you will be presented by the 12-word Recovery Phrase. Important! Download Trust Wallet only from …

[mim.sedghi]

thank for your replay
I reinstalled Trust Wallet on my iPhone and imported recovery phrase but it still shows my NEAR balance zero, then I installed Trust Wallet on my friend’s iPhone and surprisingly this time I see my NEAR balance correctly on my friend’s device, why should same app has different behavior on two device?

I am not sure it could be helpful but:
my ios version is 14.2
my friend ios version is 14.4

[iamdeadlyz]

Interesting. What’s the app version of your friend’s device? (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

[mim.sedghi]

I installed latest version from iTunes.
wallet version on both device is 5.21

[iamdeadlyz]

I see. How about updating your iOS? So you’ll have your friend’s version as well, which is 14.4.

[mim.sedghi]

yes, I’m updating my IOS, when it finished I will replay result here

[miladakbari]

salam @miladakbaripoor
in id telegram mane behem payam bede ta behet begam chkar koni

[mim.sedghi]

so I managed recover my NEARs, I tried this steps:
Currently I’m using iPhone 8 plus, iOS 14.4.2 and TrustWallet 5.21
1- I Re-Imported wallet: Didn’t work
2- I Reinstalled Trust Wallet: Didn’t work
3- I Installed TrustWallet on another iPhone (model XS and iOS version was 14.4) and imported my wallet: YEAH I saw my NEARs on my friend’s iPhone
4- I Installed TrustWallet on three other cellphone, Two android and a iPad: it did not work
5- Finally I referred two my friend iPhone (Step 3) and transferred my NEARs to binanace and again tranfser back to my wallet with BEP2 network

I hope this experience help TrustWallet users and please debug it

[aznawa]

They didn’t debug it. I have same issue with Near protocol. They haven’t any new solution except reinstall and reimporat wallet. that useless.
what should I do??

[Alan47]

Hello @aznawa To better assist, please send the following information:

1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)

3. Transaction hash or link (if you have any, please copy and paste)

4. Further details about your issue (please explain what you were trying to do)

5. Screenshots of the wallet (including errors or missing balance)

[aznawa]

1.

2. my wallet address is : bd0cf1ec508dda68b45ab0347f6aa13e8d719bcce892a8fb0a97973722a3af2c
   

   

3. TxID: 2fuaqnokrQuD6HRgrFDpTou7L9VRVsapKdYg4s5tMNqm
   

   

link:
https://explorer.near.org/transactions/2fuaqnokrQuD6HRgrFDpTou7L9VRVsapKdYg4s5tMNqm
4. Itransfer my Near crypto form binance to trustwallet. the wallet alert successful crypto recieved : but the balance show zero :

also I uninstall and reinstall my wallet multiple times and install on another android device. but the result didn’t change.
5.

[Alan47]

@aznawa

bd0cf1ec508dda68b45ab0347f6aa13e8d719bcce892a8fb0a97973722a3af2c

@aznawa try to use VPN and refresh your wallet, if the problem persists let us know.

[aznawa]

Finally my problem solved. Thanx a lot.
First I used vpn with europe and then us servers. But the result didn’t changed at all.
Then I used openvpn server on Germany and next Singapore. Finally openvpn + Singapore works fine. And my balance shows itself.

For those who have same issue I recomment try different service of vpn with multiple servers. This solution works.
Thank you Alan47👍

[Alan47]

Great! Glad to know that. If you have further inquiries, feel free to message us. Stay SAFU!