Transferred Dogelon into Ethereum, transactions says it's complete and I have a receipt but it's still in Dogelon not in Ethereum

That’s what I’m trying to explain. Nothing came to wallet. Those funds are from something else. Funds where sent to my trust and it didn’t arrive. I keep posting the transaction Id … the transaction is is showing the issue. $0 funds sent. But it sais success. I have sent supports ticket like 4 times, now I’m here looking for direct help.

Can someone please help me here??? I feel like no one is understanding my issue.