Tron funds I received is not showing in my wallet

Support & Feedback English
1

Someone sent me $110 worth tron funds which says confirmed for over 4 hours now but I can’t find the amount in my wallet.
Meanwhile, few seconds after the money was sent, I got a notification from trust wallet of receiving funds, when I clicked it which opened the trust wallet app, I didn’t see any funds nor transaction history about it.

3

Hello @Entmediahub,

To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)
  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here)
  3. Transaction hash or link (if you have any, please copy and paste)
  4. Further details about your issue (please explain what you were trying to do)
  5. Screenshots of the wallet (including errors or missing balance)
  6. Video recording of the issue (you can upload it via Google drive then share the viewing link here, make sure the permission is updated [example: https://i.imgur.com/o4f1ABK.png])
5

Hello, I’m still waiting for a response…!!!

I need my funds urgently please.

6

Hi @Entmediahub,

You need to add the USDT TRC20 token to your asset list by following this guide (search for USDT and enable the one with TRC20):