I transferred my VSF to CoinBene over 24hrs ago but it did not transfer. CoinBene support is saying that the sender platform needs to update their VSF so please let me know what can be done to retrieve this.
Can you provide more details so that we can assist:
- Trust Wallet app version.
- VSF address
- Transaction ID
Здраствуйте.Скажите я перевела ошибочно токены не на тот адрес?что делать?
Отправила токены не на тот адрес?
If you have a question. It would be better to create your own thread.
You can try this guide to try and recover your funds:
https://community.trustwallet.com/t/how-to-recover-funds-sent-to-a-wrong-public-address-eth-etc-clo-poa/145/2
Если у вас есть вопрос. Было бы лучше создать свой собственный поток.
Вы можете попробовать это руководство, чтобы попытаться вернуть свои средства:
https://community.trustwallet.com/t/how-to-recover-funds-sent-to-a-wrong-public-address-eth-etc-clo-poa/145/2
If this did not help, please provide more details about the issue:
- Trust Wallet app version.
- Crypto address
- Transaction ID
Если это не помогло, пожалуйста, предоставьте более подробную информацию о проблеме:
- Доверьтесь версии приложения кошелька.
- Крипто-адрес
- Идентификатор транзакции
0x65150ec6cC215Db42e652f8613Dac3175e95Ce9B
0xbffff51d780b16def5ae97901cd1f58e8866493ed89054bd088cfff9bdbe1340
Hi Zachwei,
I sent VSF from my trust wallet to CoinBene, CoinBene is saying it is because it is the old VSF address. If that is the case how are customers supposed to know? i have transferred VSF before and never had an issue. Please let me know what TRUST can do as now i am not sure what needs to be done. I have contacted CoinBene but I want to know what Trust can do and I want to make sure this does not happen again.
- Version 2.7006.0 (7006)
- My TXID: 0x8314c8d531bb91c0d55f29e3d5ccf1ccb8aa644b797bfc3251c2793cb516b0e1
Looking at the transaction hash:
https://etherscan.io/tx/0x8314c8d531bb91c0d55f29e3d5ccf1ccb8aa644b797bfc3251c2793cb516b0e1
I did noticed this message:
https://twitter.com/VeriSafeProject/status/1118312328544575488
It seems they have indeed performed a token swap.
At this point, we cannot do anything as this is something we do not have control over with.
This is your funds and your sole responsibility to manage them.
What we could recommend is to check with the VSF team if they can still credit you for your old tokens that was not swapped.
We apologize for the inconvenience.