Hello @zahra_saffar To better assist, please send the following information:
Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)
Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)
Further details about your issue (please explain what you were trying to do)
Screenshots of the wallet (including errors or missing balance)