Xrp missing in my wallet

Support & Feedback English
22

@Alan47 Good afternoon, I have the same problem XRP did not come to the wallet

xrp : rwJuPvnhjMnWinabWpDkjPap5X7BPgi6d7

23

was your issue resolved? i have the same problem too and i dont know what to do?

24

Hello @Jacobkhoe1 @Gagal133 To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Further details about your issue (please explain what you were trying to do)

  5. Screenshots of the wallet (including errors or missing balance)

25

Here is the info, also as you can see I never transferred any XRP out of the account but on XRP scan it said it was sent to a different address after? I see a couple people are having the same issue too

image
image750×1334 91.8 KB

image
image750×1334 80.2 KB

image
image750×1334 57.1 KB

image
image750×1334 74.8 KB

26

@Jacobkhoe1 send your wallet address and transaction hash in plain text too (copy and paste here).

27

rNMhKZUExvUbb7EzthPfrC31Nn1MSWTUKq
That’s my wallet address

E039F0679F11ED664CD0D9D3CDC720AB144E7E3ED018FF06C1FED0CF04F7AB7A
That’s my hash

28

You already transferred out your funds to another address:
rJx6b1TB45RMqWKrr7j7EWgh7DEGb86LMm
Here’s transaction: XRP Ledger Explorer - XRPSCAN

29

See that’s the issue, I didn’t transfer it to another address, I haven’t even touched it. You would’ve seen the transfer history in trust wallet, another guy in this forum had the same issue, I think it has to do with the 10xrp activation, your system is somehow taking the 10xrp then sending it somewhere else without my permission

30

@Jacobkhoe1 Here are the possible reasons:

  1. You shared your 12 words (via phishing, social engineering, etc.);

  2. You saved your 12 words in a very bad place;

  3. Your device is corrupted with malware;

  4. Someone had physical access to your device;

  5. You entered your recovery phrase on a fake/clone app.

  6. You transacted with a malicious DApp.

Unfortunately, confirmed transactions at blockchain are irreversible.

Please read and understand this:

https://community.trustwallet.com/t/my-recovery-phrase-has-been-exposed/22405

Learn more about how to protect your cryptos and new wallet:

1 Like
31

Same problem here. I sent 10 XRP and didn’t receive them . What should I do ?

32

@Qasim1 read this: How to Create and Activate your XRP Wallet

And activation fee is non-refundable