Account Freeze Warning from Trust Wallet

Support & Feedback English
1

I was sent a notice that claims to be from Trust Wallet that says the following:

If you don’t update your information by December 19th, Trust Wallet will freeze my account information and only allow withdawls:

Message: Dear customer,

Your account is missing some info that we need to collect in order to comply with financial regulations. Please take a moment and confirm your info today.

If you don’t confirm by December 19, 2023 your account will be limited to withdrawals only.

Here’s what you need:

Government-issued photo ID
The latest version of the Trust Wallet

Is this email from Trust Wallet. The link does not look like it should be from Trust Wallet and I get a warning when I try to access. I would appreciate your feedback. Thank you.

Darryl

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2

@Dniven2021 That’s a scam, please ignore such messages.
Trust wallet is decentralised and doesn’t require your ID neither can your transactions be restricted as you have total control.

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4

I really need my money. Then i contacting again the merchant but they ignoring me. Its not my mistake because the merchant calculate more amount to transact with them

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5

Hi Tobi,
Seeking help to solve my frozen account. My acvount already frozen and the merchant said that i need to transfer 100% of the amount to recover my account. Then today i did that. But the issue the technical team say coz i transfer more (cents) but i only follow the amount that they given me… now they ask me again to transfer the amount

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6

Dear mining pool user:

Hello, the amount you deposited does not match the actual withdrawal amount. The technical team cannot recover the funds for you. Please deposit the same amount as the withdrawal amount in the mining pool center

Is this scam?

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7

@Nelie Unfortunately that’s a scam, Trust wallet doesn’t freeze assets and those mining pool are not related to Trust wallet.

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9

It means i cannot get back my money. Im using this link (discover) defi.wasmyndr under trust app

10

Is this a real tobi? I want to double confirm… i already lost so much money

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11

@Nelie Your funds are most likely gone. It’s advisable for you to create a new wallet and delete the current since it is compromised.
Also that account was an impersonator, i would never request to text you privately.

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12

There is no possible option to get my money back? I really need it now. Is there any live agent that i can contact?

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@Nelie No there is most likely no way to get your money back.
Please reach out to the customer at if you need further support.

1 Like