Account not found Error

Hi

I have a big problem with converting my bep2 asset to bep20.
When I do it, at the end of proceds the “account not found” appears
Help me please

2 Likes

@Saan
Please open a support ticket from your Trust wallet app.

Settings → Support
or at support.trustwallet.com

To reduce response times from customer support, please include the following info in the ticket:

App version, device model, wallet address, TX hash (if available), and the blockchain + assets you’re experiencing the issue with, and any relevant screenshots or videos to duplicate the error.

2 Likes

Thanx for attention
I send my bnb address and app version to them
But I search into internet and can not find any answer…

What is the main reason of this error?

3 Likes

@Saan Please you need to address your concerns to the support team and not here.

2 Likes