Backup phrase restored a new multi wallet address in stead of my old wallet and am missing all assets

Support & Feedback English
1

My backup phrase restored a completely newmulti coin wallet please help

2

There are 2 reasons this would happen:

  1. The recovery phrases is for a different wallet
  2. The recovery phrase is from a different app.

Please make sure you are restoring the right recovery phrases.
We have no way to provide this information to you.

3

Gud day
How to recover my old wallet address? bc1q3660rz8my524cgyx2y79g08td9y200dse07e4f
I format my phone because of someone hack my account. Now i installed again trustwallet. Its gave me new wallet adress

4

Hello… How did go about it because I’m currently facing this problem

5

You need to restore the recovery phrases for the previous wallet.
We do not have this information.
If you do not have a backup then no way to access the wallet anymore.

1 Like
6

I was hacked twice by the same hacker recepient address. What to do? Please help

7

If your wallet is already compromised then you need to move your funds to a new wallet.
https://community.trustwallet.com/t/my-recovery-phrase-has-been-exposed/22405/2

1 Like
8

2 posts were split to a new topic: Need help in importing wallet