After I successfully confirmed a transfer of some amount of Bitcoin to me, The Balance remained unchanged and all attempts have failed to resolve this.
9 Likes
Oh I’ve done that a lot of times… I’ve sent screen records and other information to the Support via Email for 8hrs now no response.
5 Likes
@MrDave If you have contacted customer support, then please wait patiently for their response.
4 Likes
Can you help me escalate it please…For a faster response, I am in a state of panic because the funds aren’t mine
5 Likes
I can view my full transaction on Explorer and the total amount is on the Explorer
7 Likes
bc1q99fge3cz30lzt4rznj6zhev6axhd6m4qs30fzd
This is the receiving address sir
5 Likes
@MrDave If troubleshooting doesn’t work and you need your tokens urgently, you can import to another decentralized wallet that supports BTC to access them.
4 Likes
You don’t understand sir, I can’t transfer my Bitcoin, My Max is zero when i have a completed transfer of over 400$ sir…
2 Likes
@MrDave Your BTC is in your wallet.
Like I said above, if you need it urgently import to another wallet and access them there and beware of impersonators.
1 Like
Please what is my second option? Because clearly I can’t transfer the Bitcoin in my account because the Max is zero, and I don’t know how to import them.
1 Like
Please can you elaborate? You mean I can create a new wallet and import what is not reflecting on this my current wallet? Please how do I go about this? I never thought it is possible
1 Like
@MrDave Not create a new wallet but import to another decentralized wallet and then access your funds there.
2 Likes
God bless you sir… Because I figured it out and I have moved and traded the Bitcoin on OKX already
5 Likes
Please I am facing the same problem
I will appreciate it if you show me how to do it
3 Likes
am also facing the same problem to if you can help me i will be really greatful
4 Likes