After I successfully confirmed a transfer of some amount of Bitcoin to me, The Balance remained unchanged and all attempts have failed to resolve this.
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@MrDave I’d suggest you restart your device then reimport your wallet.
That works mostly.
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Oh I’ve done that a lot of times… I’ve sent screen records and other information to the Support via Email for 8hrs now no response.
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@MrDave If you have contacted customer support, then please wait patiently for their response.
12 Likes
Can you help me escalate it please…For a faster response, I am in a state of panic because the funds aren’t mine
12 Likes
I can view my full transaction on Explorer and the total amount is on the Explorer
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This is the receiving address sir
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@MrDave If troubleshooting doesn’t work and you need your tokens urgently, you can import to another decentralized wallet that supports BTC to access them.
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You don’t understand sir, I can’t transfer my Bitcoin, My Max is zero when i have a completed transfer of over 400$ sir…
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@MrDave Your BTC is in your wallet.
Like I said above, if you need it urgently import to another wallet and access them there and beware of impersonators.
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Please what is my second option? Because clearly I can’t transfer the Bitcoin in my account because the Max is zero, and I don’t know how to import them.
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Please can you elaborate? You mean I can create a new wallet and import what is not reflecting on this my current wallet? Please how do I go about this? I never thought it is possible
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@MrDave Not create a new wallet but import to another decentralized wallet and then access your funds there.
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God bless you sir… Because I figured it out and I have moved and traded the Bitcoin on OKX already
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Please I am facing the same problem
I will appreciate it if you show me how to do it
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am also facing the same problem to if you can help me i will be really greatful
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