Balance not showing on my trust wallet

Support & Feedback English
1

I received bitcoin to my trust wallet and my balance is showing zero despite the transaction has been confirmed on the blockchain explore

10 Likes
2

@Oban I’d suggest you check if your app is up to date first and then reimport your wallet after.

4 Likes
3

Transactions Hash:

4935570e2f6003afa645ecd5e46d5155402b365583a1a0965b43b1cb6f44d458

Btc address :slight_smile:

bc1qzl4h8ec5hrcrtgu5yad09rawslcspfnd5f4ns2

4 Likes
4

I have done all that before I wrote this complain, i even downloaded the app on my android phone yesterday and then login with my backup phrase but the profit was still zero. I check the blockchain explorer again is showing transactions confirmed with

7 Likes
5

I have also done the troubleshooting you instructed other people to do and my balance is still zero

2 Likes
6

@Oban Your balance on the blockchain explorer is also zero !

Your tokens aren’t missing.

2 Likes
7

i can see my funds in my account but when i try to send or withdraw it doesnt allow me to that.

1 Like
8

@cheryl123 Is there an error message you get when you try sending out ?

2 Likes
10

@JKQ Please check your transactions here, you have received the USDT

1 Like
11

I have received the USDT
History not showing made me confused.
Thanks you so much

2 Likes
12

I am also facing same problems and it’s exhausting using OMI and Trust wallet

Here are the information

1-crypto address (receive)- 0x93ca3e45CB1f635167828b18Ef0621730438655D

2- my transaction Id
0x5347fdea6aa4d7770b31734408da6d34a8a07bdf

3- I made 1 transfers from Bitforex to trust wallet over 9 days ago and still not received

1 Like
13

@TheZDC Can you explain what exactly the issue is please ?

14

I transferred the funds into my walled from the exchange, on the blockchain it shows as finalised but the funds are not on my Trust wallet

1 Like
17

I also lost my money! what is the problem with trust wallet?
Someone send me usdt 2604 and the transfer was successful, but it is not in my wallet.
I deleted the app, reinstalled it, imported the wallet, and nothing. I also tried in another cellphone and nothing!
hash 336d594bcdd4f8de953224f3422c221562c25252c8e0e7be1f4207221c325841

18

@jaimegarciamendez Please go through your transaction history, you received your tokens already.

20

They appear in the blockchain explorer, but not in Trust Wallet :heart:
I tried everything, reinstalling, reimporting, another wallet, etc

21

@jaimegarciamendez If I’m correct the balance on the explorer is different from your wallet right ?

22

exacto. the usd 2604 appears in /transfers, but ir doesnt appears in the app of Trust wallet

23

@jaimegarciamendez Some transactions may not be shown on your transaction history, it’s just a visual glitch but as long as your total balance is the same as the explorer, then your tokens are not missing.

24

I am having the same problem. I sent BTC to my BTC address on trust wallet and the funds never arrived but it just shows that it was sent out to some other address but the confusing thing is it never hit my wallet. It says confirmed and it shows that I transferred it out but that never happened.