why my message has been removed? Let me create a new topic or answer to my issue!! I want to transfer my BTC and I still have an network error. It’s not normal. So please, help me. thanks.
@Gabby604 Can you confirm if your app is up to date first ? If it is, then you can try deleting and then reimporting your wallet before sending again.
Thanks i tried but i keep getting message “error importing key store”
Please help! Need to recover my funds.
@WSareo Please open a support ticket from your Trust wallet app.
To reduce response times from customer support, please include the following info in the ticket:
App version, device model, wallet address, TX hash (if available), and the blockchain + assets you’re experiencing the issue with, and any relevant screenshots or videos to duplicate the error.
the app is the latest version. I tried to delete the app, reinstall it and reimport my wallet and still the same. No other message than “Network error occurred”.
But, I have the app and the same wallet installed on another phone. I tried and this time I have the error: “Unable to transfer due to dust UTXO error”.
What does it means?
Hi can you please help me, I am getting a failed to sign transaction error whenever I try and send my funds
@TwoStepper The best way to get support is to open a support ticket from your Trust wallet app.
Before opening a ticket, ensure you have tried troubleshooting the issue yourself first, you can use the chatbot in your settings for common troubleshooting
Settings → Support
Then if you still have the error, open a ticket
To reduce response times from customer support, please include the following info in the ticket:
App version, device model, wallet address, TX hash (if available), and the blockchain + assets you’re experiencing the issue with, and any relevant screenshots or videos to duplicate the error.
An error occurred while preparing the transaction. Please check your inputs and balances and try again. Internal JSON-RPC error. Cannot send BTC @Tobi
@jacobforu Please update your app and try again, if you need further support please submit a ticket at support.trustwallet.com.
To reduce response times from customer support, please include the following info in the ticket:
App version, device model, wallet address, TX hash (if available), and the blockchain + assets you’re experiencing the issue with, and any relevant screenshots or videos to duplicate the error.
I trying to withdraw my 0.000051 (i have 0.000058) btc to other wallet but they tell me a network error for 3-5 days. How i wtihdraw the my btc?
Tell me how i fix this.
@tbxl5721 Please read my response above.
You need to contact the support team regarding any issue and not here.
Bitcoin:
bc1q9ps38s3mzs48fev6ccgemqkdwfull57d7zsehg
It been more than 24 hours and i still have not gotten the value in my wallet till now please i look forward to your quick response on resolving this.
I have gone through my transaction history and i didn’t get the any inflow on it please help me check why please.
@3030 Transactions may not always show up in your transaction history on the Trust app hence why you can always confirm on the blockchain explorer.
I have checked the Blockchain explorer but i am unable to get it i didn’t find any inflow on it please help me check on your end what is the cause of this, and how it can be resolved so i can receive the coin on my wallet.
Here’s your address on the explorer, please go through it. You’re in the best position to understand your transactions as you know what you sent in and sent out.
Tobi please I need your help
Bitcoin was sent to my trust wallet,it shows that the transaction was successful but it the not add up to my balance
Please I need your help
1 Like
@Jay22 Can you try reimporting your wallet, but before that restart your device or uninstall and reinstall the app.
2 Likes