BNB not received in Coinspot

Hi I transferred BNB from my trust wallet to Coinspot a few days back, but they have not received the coins yet. I double-checked TXN ID everything but still have not received BNB to my wallet. Please help.
The Transaction ID (TXID) for this send: 5ADE0E78EA8BEC439318891FAA0DF32B179586CBFF2BA48CE317A640FF1D395C!

Kindly speak with coinspot support and provide them with this transaction details.

They will provide a solution