BNB to Smart chain swap missed

Support & Feedback English
1

I tried to swat BNB between BSC and Smart chain but I loose my founds

My wallet is:

0x8e35a8F6D933F99aa376fdc5829dC2a1EC19A087

Transaction Hash:

0x5463ea6c574a4d778cb54669bed301f1c621f2289e1c319af6bf49c4fe4e9985

My destination address is:

bnb1vs5s6rwwc6wtkua2vjw2c046tfsg83jy43xwm6

But I never received

I tried to reinstall the trust wallet but I don’t fix the problem

Please let me know

Thanks

5 Likes
2

@Liv8 Please open a support ticket here:

3 Likes
4

Thanks Tobi. I did it about a week ago but with no answer received. I will do another time.
Thanks again.

2 Likes
5

@Liv8 Please don’t open multiple tickets, just wait for a response.

2 Likes
7

Hi,

so i swapped my doge for btc and never got it

Hash: 1. b63d37c493957369bce7c9043cfb2cafadc9fd0f7f881dfaef53836d0841826c

Doge wallet : 1. D9GRQpspVvxYfWyko68p3mQTAXGGfQCubg

Btc wallet : 1. bc1qpdx7q6w5x292lmdtxzjuz4w27wtj8tfsfg387r

2 Likes
8

@TryMate Swaps could take a while, can you provide the transaction hash of the swap?

2 Likes
10

here is the transaction hash ( b63d37c493957369bce7c9043cfb2cafadc9fd0f7f881dfaef53836d0841826c )

Its been over 2 hours, never had this long wait

3 Likes
11

@TryMate Like I said, swaps take some time and it seems you just received the BTC some minutes ago

4 Likes
14

Hi Tobi, still waiting an answer from support. What do you suggest to get an answer?
Thanks

3 Likes