Bnb to smartchain (BNB)

[Flowy123]

I swapped my BNB to smartchain, it says successful but the amount was never deposited. It was however taken from my BNB. I’m also STILL waiting for my transfer from Moonpay from 24 hours ago. Is there an email for further support?

Thanks

[Alan47]

@Flowy123

I’m also STILL waiting for my transfer from Moonpay from 24 hours ago. Is there an email for further support?

The third-party crypto providers like MoonPay, Simplex, etc. are taking time in distributing the bought cryptos due to the increased demand. It is best to contact them directly. Support ticket links can be checked here:

https://community.trustwallet.com/t/list-of-cryptocurrency-providers/532

[Alan47]

@Flowy123

I swapped my BNB to smartchain, it says successful but the amount was never deposited. It was however taken from my BNB.

To better assist, please provide us the following information:

1. Trust Wallet app version (open the app, go to the settings of the app and press “About” and attach it here)

2. Crypto wallet address (press the receive icon near the send button, and attach it here)

3. Transaction hash or link (if you have any, please copy and paste )

4. Further details about your issue (please explain what you were trying to do)

5. Screenshots of the wallet (including errors, if any)