Bought a token and not received

Support & Feedback English
1

Hi, I tried to buy Big Eyes on 3rd june but the transaction wasn’t done and my funds disappeared of my account. Where is my funds? I’ve connected my Trust wallet on during transaction. On app don’t appear the pay transaction. Can you help me, please?

Thanks

Janderson

4 Likes
2

Hello @MrJan
To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)
  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)
  3. Transaction hash or link (if you have any, please copy and paste)
  4. Further details about your issue (please explain what you were trying to do)
  5. Screenshots of the wallet (including errors or missing balance)

Heads up! Please be informed that we will never ask for your seed phrase or money; talk to you via email, WhatsApp, Telegram, or other platforms. Be vigilant against scammers and impersonators, and report them to us immediately.

2 Likes
7

Hi, I would like where is my cash? Because I bought big eyes tokens , but they aren’t in my wallet. Can you help me, please? I don’t know where are.

1 Like
10

Hey @MrJan
Please provide the info requested above first so we can assist further.

2 Likes