BTC balance not reflecting in my trust wallet account after swap

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20

@JackYo You can try to reimport your wallet first and see if that works.

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21

I just did it through icloud and everything is the same… :sneezing_face: :sneezing_face:

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22

I really ask you to help me somehow. This is my first time doing this and I need to take them off for treatment. please check again

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23

@JackYo You could try waiting till it’s shown or if you need the funds urgently, then you can import to another wallet and then withdraw your funds from there.

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25

Hi @JackYo , I sent 4 hours ago from Binance my USDT via BNB Smat Chain to Trus Wallet (es la primera vez que hago esto) In Trust Wallet it indicates that the transfer has been made but it is not reflected in the Wallet balance, can you please help me?

Transaction hash:

0xa4e0efc1b77befba1931b60bfd4bc0a25be8e716308aa8a407de8a1be7b0e697

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26

@Bruno06 Your USDT is in your wallet on the BEP20 network, you need to add it manually.
Here:s a guide:

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28

I received a BTC transaction but hasn’t seen my balance since yesterday what’s happening

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29

I transferred BTC into my trust wallet account from an exchange, and the transfer shows on my trust wallet history successful but didn’t reflect to my wallet balance. Please I need help

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30

i swapped BTC to BNB smart chain 6 hours ago and i haven’t got anything. I even tried and making a second swap to see if it works and the second one went through.

44dcbe112fb880acdce3d3db15628379e2378733c52a4c7f81f45af1eadc9764

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31

@Linconl123 @Iykeman I’d suggest switching your internet connection and then reimporting your wallet.
You should also consider using the chatbot in your Trust wallet app settings for these type of common troubleshooting questions as it’s more helpful and faster.
Settings>>Support

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32

@Arisqe671 The transaction seems confirmed, did you also check your BNB receiving address to see if you got it or not?

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33

I have the same problem, please have you find solution to your own?
I transferred from Coinbase to my trust wallet 2 days ago, and it’s has not reflected to my wallet balance but it’s in my history as successful

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34

I have switched my Internet connection and also reimported the wallet twice yet the problem still the same

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35

I used in swap feature in the trust wallet app. I’m not sure what other address it would go to. It shows a swap and a transfer when I go under bitcoin but when I click on history it only shows a transfer. I’ve been trying to submit a ticket but it keeps redirecting me to a login page after I click submit.

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36

@Arisqe671 Best thing to do is to check your address on the blockchain explorer to see if you received your token or not.

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40

I make a swap and i never receive my BTC and the system took my BTC. The transaction was completed . Who is able to help me?

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41

@jowona Swaps aren’t instant and may take a while so I’d suggest you patiently wait.

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42

Please is there a way we can get this fully resolved it’s been a problem for years

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43

@Johnywas I’m not sure I understand what you are referring to ?

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44

Thanks but since 12-AUG at 17:36 ? Its so long ? I saw that I need more gaz fees and I add BTC also gone and now i’m still waiting. BTC added were gone automatically. Is it normal ?

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