Btc not received

Support & Feedback English
1

Yes I did sent my Bitcoin with priority since four days ago why is it still stuck with Jo confirmations what is actually going on with the transaction

7 Likes
2

Hello @Jagoboi
To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)
  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)
  3. Transaction hash or link (if you have any, please copy and paste)

Heads up! Please be informed that we will never ask for your seed phrase or money; talk to you via email, WhatsApp, Telegram, or other platforms. Be vigilant against scammers and impersonators, and report them to us immediately.

3 Likes
4

Здравствуйте @Тоби,не пришли биткоин на кошелек(статус стоит выполнено)
Версия приложения Trust Wallet 7.28
скрин транзакцию прикрепил

13ef97b46b587802d1ade3c8fb98d56c22a53e8f47253b5e549265f44a93ffa5
Transaction hash

1 Like
5

Please someone sent me btc with cash app to my trust wallet and it was completed on his cash app but I have not see the btc on my trust wallet since yesterday

1 Like
6

Hello @Rhap
To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)
  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)
  3. Transaction hash or link (if you have any, please copy and paste)

Heads up! Please be informed that we will never ask for your seed phrase or money; talk to you via email, WhatsApp, Telegram, or other platforms. Be vigilant against scammers and impersonators, and report them to us immediately.

7

Version 9.2. Walletbc1qluw2aq9zhqrkjr87pxuuejdeamthx68m4dsdfz

Since yesterday it’s almost 24 hour now

1 Like
9

Someone’m sent some amount of btc and I haven’t been able to receive my btc;its been 3 days now…please assist me on this for its taking too lomg than expected

10

@JosephKING1 Please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)
  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)
  3. Transaction hash or link (if you have any, please copy and paste)

Heads up! Please be informed that we will never ask for your seed phrase or money; talk to you via email, WhatsApp, Telegram, or other platforms. Be vigilant against scammers and impersonators, and report them to us immediately.

11

Hi! I’ve sent BTC on 12.10.23 and have not received.

  1. Version 9.6 (802)
  2. bc1qaffwc46tqys32pj9fnaml5xl46vq7gv86cy382
  3. Transaction from EXMO 11946786
12

Hello @Liquid92
Can you provide a transaction ID?

13

I’m sorry, have just seen on a Exmo Website - status - transaction waits for approval

17

My trust balance isn’t showing after sending some btc to and it shows transactions confirmed in my history what could be the cause pls

18

@Donvenny Please update your app or follow the troubleshoot guide:

If you still need support, please submit a ticket to support through your Trust app or support.trustwallet.com
To reduce response times from customer support, please include the following info in the ticket:

App version, device model, wallet address, TX hash (if available), and the blockchain + assets you’re experiencing the issue with, and any relevant screenshots or videos to duplicate the error.