BTC was sent to my trust wallet but not received


This photo is the screenshot of the last transaction sent to my trust wallet and I did not receive it

@Mozaino
To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Screenshots of the wallet (including errors or missing balance)

Hi Jenny,

Hope you’re doing well,

I’ve transferred 8BNB tokens from my trust wallet to another wallet… Transaction was successful, but funds are not transferred to the other wallet. I’ve updated turst wallet app and raised ticket… I’ve done all the things but nothing happens…

I did not get a single reply from trustwallet team.

Please suggest and do the needful.

Hello if the destination address is the Trust wallet too, please send the following information. If not, contact support of the destination platform.

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Further details about your issue (please explain what you were trying to do)

  5. Screenshots of the wallet (including errors or missing balance)

BTC was send from paxful wallet to my trust wallet since November 1st and till now it has not reflected in my wallet balance

BTC was send from paxful wallet to my trust wallet since November 1st and till now it has not reflected in my wallet balance

Hello @Mozaino my colleague asked you to send details so as we can check on your issue.

The hash: deabb7ff9dc1c2ac35d7247ab0be48a99af00029e7e6b6ed8a898ff3a22

Receiving address: bc1q0mcducadn8aygr6eeauqfux2eqfcwya667fzjn

@Mozaino you already sent out your funds to another address: Blockchain.com Explorer | BTC | ETH | BCH