I made a purchase of xrp at 7:30 a.m. using my Trust Wallet quoted price of $0.64. The price I was charged was $0.70… which shorted me several hundred xrp’s. Do you know how I can get this corrected?
I purchased $2,000 of xrp this morning at 7:30 a.m. Pacific Time that was apparently completed and priced at higher price than what my Trust Wallet was quoting just prior to my order on Simplex which did not provide me with their price before they placed the order. The price I paid was higher than any quote all day. How can I get this corrected?
Bruce Hill
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Hi @Bruceb,
Please be informed that we are not the ones who are directly selling cryptos. We have integrated a third-party crypto provider to process such transactions. You can contact Simplex directly so they can assist you: https://www.simplex.com/submit-a-ticket/
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