Code 200 - cannot move my NTRN token. Please help

Support & Feedback English
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1

Hello everyone,

I have a problem with my NTRN Token.

I try to move it to another wallet but I got a issue message. Code 200

IMG_2661
IMG_26611170×2532 153 KB

I already tried everything, can the support please help me.

Version 10.4 (846)

neutron1d0xftnv90p9tz83juzxyzxjdykrmyqkp24gqw8

Many many thanks for Supporting

3 Likes
2

@Lextor Will report this internally
I’d ask that you do not spam the forum also

2 Likes
3

Hello Tobi,
Many thanks for your reply. I hope we can solve it somehow. I will wait for your advice.
Best regards
Paul

4

@Lextor This issue with neutron will be solved in the next app update.
Please be on the lookout.

5

Hi tobi, i have the 10.5 version but the same problem. Please can we help us?

6

@Emmabonny Can you please explain what the issue is?

8

I am having the same problem, please help!
I have attached screenshot to the problem.
in details, my phone is Samsung, android version and my trustwallet version is: 8.5.3
I want to withdraw my NTRN from trustwallet and it shows the following:

Transaction error
Insufficient fees; got: 57353untrn required: 2295ibc/ C4CFF46FD6DE35CA4CF4CE031E643C8FDC9BA4B99AE5
98E9B0ED98FE3A2319F9,22941ibc/
F082B65C88E4B6D5EF1DB243CDA1 D331 D002759E938A OF5CD3FFDC5D53B3E349,64235untrn: insufficient fee

knowing that I have extra NTRN in my wallet to cover the fees.

9

@Eskandar1 Can you please provide your receiving address.

10

Was waiting for your reply! thank you!

I want to send my NTRN from my trust wallet to this address
neutron1e4x2zmer8au4x2hd0ezmmyl2qj6kl74qrttc53

11

@Eskandar1 I mean your receiving address.
Please attach a screenshot of the error also.

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This is my address on trustwallet
neutron1dlsp0gukk6cj83cemxxn04wd4xkalzxv5cneuh

and I want to withdraw it to this address
neutron1e4x2zmer8au4x2hd0ezmmyl2qj6kl74qrttc53

13

Screenshot_20231228-134110_Trust Wallet
Screenshot_20231228-134110_Trust Wallet720×1600 81.8 KB

14

@Eskandar1 Can you make a recording of the error and attach here via a google drive link please.
I’ll advise you try sending out different amounts in the recording so the root cause could be understood.