Coins failed to arrive in my trust wallet


I tried sending Matic from my other wallet into trust wallet. The transaction cleared but is failing to show in my trust wallet.

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Hello @Asili To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Further details about your issue (please explain what you were trying to do)

  5. Screenshots of the wallet (including errors or missing balance)

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This are the details of my complain to confired

My Tron address.

I transfered some amount of trons from my roqqu wallet down to trust wallet on Friday 1st October and till date I haven’t received it on my trust wallet though transactions was been cleared and confirmed

Hello @richynolan it seems like your transaction didn’t reflected on blockchain. Can you confirm with Roqqu that your funds sent successfully?

I have transferred 01 SUSHI from trust Wallet to VNDC wallet. Trust wallet has reported successful transfer but I have not received it.
Address: 0xA7b7c103B8940713ebd106ba5a1fBf7DcAf384a4
Receipt: 0xB1692103B4b26D18F22d7a4fcD17eDbac38c5084
Please help me. Sincerely thank you!

Hello @anhhung79
Your BEP20 Sushi is in your wallet.
Did you confirm from the VNDC team if they support BEP20 deposits?

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VNDC does not support BSC, is there any way to withdraw money? Help me… many thanks!

@anhhung79 Please contact the customer support of VNDC so they can assist you with the deposit issue. If they are not willing to recover the crypto or credit your account, then, unfortunately, you may consider it as lost. Please be careful next time and triple-check before transacting.

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