Converted tokens to faucetpay

Please I converted some coins to crypto from Faucetpay to Trustwallet since two weeks ago and uptill now I haven’t gotten them and it haven’t happened to me before and the withdrawal was successful…how can I recover my coins. Have been using the site to withdraw cryptos to my trust wallet. I really need help can’t loose 10,000coins just like that.

Hello @OliviaFranc To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Further details about your issue (please explain what you were trying to do)

  5. Screenshots of the wallet (including errors or missing balance)