Crypto didn’t move from old wallet to new wallet

My wallet was hacked. I was moving my coins to another Trust Wallet I opened up, but it looks like 3-4 different coins didn’t move to new wallet. The coins say the transaction is complete but the coins aren’t in new wallet. Please let me know what you need to see where they are. Thank you.

To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Screenshots of the wallet (including errors or missing balance)

Can’t seem to attach the screen shots. Can you please let me know how to send them to you?

Thank you for helping me. I’m attaching screen shots of the 4 coins In question (LDF, UFO, DDOGE, DYNA). My hacked wallet shows balances for 2 of them (LDF, DDOGE) but I cant move them over to my new wallet and UFO and DYNA shows that the coins left my hacked wallet but didn’t go into my new wallet. Is there anything you can do for the coins that the hacker transferred to his wallets? I’m having hard time attaching the screen shots. I’ll try on another form.

Please try to attach the screenshot now, i have enabled it for you.












Thank you for your help. I included my new wallet and the hacked wallet addresses

@Dilmat11
It seems that token you tried sending which failed is still locked by the token team, you should try contacting the token support team regarding this.

What about the rest of the coins that didn’t move over? How do I contact the token team?

Can you send my posts to the token team so I don’t have to start this whole process over again?