Crypto sent to trust wallet not received

Support & Feedback English
24

@Tylerx Did you buy through a 3rd party provider in the Trust app ?

25

hello
i have the same issues
Can you help
I have been facing it for a while

26

@Dorisss Can you provide more details ?

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, then attach it here)

  2. Crypto wallet address (press the receive icon near the send button, copy and paste it here in plain text)

  3. Transaction hash or link (if you have any, please copy and paste)

27

27ECT772YZWL7SWKTPJY6IAVX4J5ESFJETHGQUZ3EHMOAT5XRBVLPD752A check my account algo received but not show

28

@Adorisaha40 Please follow the troubleshoot guide below:

29

cf346d3526abeac23a41e972bbc3097f1cf9febbd41f54a9f2196afe3385ff0d - my hash I’d
I made this transaction to my trust wallet 4 hours, the funds haven’t shown up on my account yet, could you help

30

@Apanwar1209 Please provide your receiving address as well as your app version

31

Recieving address - bc1qdcpx2378wg6ewgdtyw0tgqlgeh8m3gmacxvxyg

Version 8.8.4

32

@Apanwar1209 It shows you have received on the explorer

33

Yes, but my fund value is about the same as yesterday, that is the problem

34

@Apanwar1209 Does your balance match what is shown on the explorer ?
If it does, then your tokens are complete.
If it doesn’t, please follow the troubleshoot guide below:

35

No it isn’t , it is about $4000 less then the balance mentioned on the explorer

36

@Apanwar1209 Then please follow the troubleshoot guide above

37

I tried it but it doesn’t take my recovery phrase now, it gives the message “error importing keystore”

38

@Apanwar1209 Please open a support ticket from your Trust wallet app.
To reduce response times from customer support, please include the following info in the ticket:

App version, device model, wallet address, TX hash (if available), and the blockchain + assets you’re experiencing the issue with, and any relevant screenshots or videos to duplicate the error.

39

Send USDC optimism Ethereum and I have not received anything in my wallet, kindly assist

1 Like
40

@KwanzaFrank send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, then attach it here)

  2. Crypto wallet address (press the receive icon near the send button, copy and paste it here in plain text)

  3. Transaction hash or link (if you have any, please copy and paste)

41

Please the trx sent to me is not reflecting on my trust wallet account
e71b77aab280621b435f751df544e77b4ace530f9a4154a64dd157955a5a1e6c
That is the hash please

42

@Babs12 Please follow the troubleshoot guide:

43

Version 8.84.
0xd57F321de9B9DcC15DB24b77F6680c0AC5Da3211-wallet address
0xea0c6a93ca897668b5cda2987fe81b15a9e9ff64f756ae004a79bcefe9b16a04-hash